Looking to move roles but not leaving the Mitie family?
Why not share your experience with others about life at Mitie?
Looking to move roles but not leaving the Mitie family?
Why not share your experience with others about life at Mitie?
Better places, thriving communities.
If you answered yes, this could be the job for you!
You would be joining Mitie Care & Custody Police Services, the leading forensic healthcare & custody detention provider in the UK, delivering services to 27 police forces.
We are passionate about what we do and go above and beyond to provide an exceptional service that we can be proud of. We are looking for a like-minded individual with the right skills and attitude to join our team.
No two days are the same with an extremely varied workload. You will be providing exemplary, confidential support to the senior managers, healthcare professionals and police in our nationwide contracts.
You will primarily be based in our Manchester office, but we offer an agile working arrangement with some days spent working from home. We feel this increases productivity and improves our employees' work-life balance.
This role would suit someone who
Hours: 42 hours per week (average) based on a rolling shift pattern of days, nights and weekends (with overtime opportunities available).
Annual Leave: 25 days plus bank holidays
Salary: £27,834.96 - £29,374.80
Start Date: July/August 2026 (or sooner depending on availability of successful candidate)
We don't need you to have previous experience of working in a call centre, we're looking for people with transferrable skills and an enthusiastic attitude. Your way of thinking and behaviour is just as important as your experience.
As well as the industry standard benefits such as an Employee Assistance Programme and a Cycle to Work Scheme to name but a few, we also offer:
Closing Date: 8th June 2026 (or sooner if successful candidate selected)
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
Looking to move roles but not leaving the Mitie family?
Why not share your experience with others about life at Mitie?
