The ideal candidate will be an experienced people leader with strong operational, intelligence, investigation and partnership-working skills. They will combine strategic thinking with practical delivery, using data, insight, and collaboration to reduce crime, improve safety, and deliver tangible outcomes for the business and its stakeholders.

Essential skills and experience:

• Proven experience leading, developing, and mentoring teams within a performance-driven environment.
• Strong knowledge of criminal law, justice processes, police procedures, and relevant legislation.
• An understanding of the operational challenges and legislative constraints affecting law enforcement agencies.
• A track record of building effective partnerships with police forces, community organisations, charities, and other external stakeholders.
• Strong leadership, decision-making, and problem-solving abilities, with the confidence to operate independently and make informed decisions.
• Excellent communication skills, both written and verbal, with the ability to engage and influence a wide range of stakeholders.
•  Advanced report-writing, analytical, and investigative skills, with a strong attention to detail.
• Experience working in fast-paced environments, managing competing priorities and responding effectively under pressure.
• Strong relationship-building skills and a collaborative approach to teamwork.
• Good organisational and planning skills, with the ability to manage multiple priorities and meet challenging deadlines.
• Competence in Microsoft Office applications and other technology platforms, including bespoke business systems.
• The ability to follow established processes while also contributing to the development and improvement of policies and procedures.
• A professional, positive, and resilient approach, with high levels of integrity, discretion, and reliability.
• A good standard of education, including strong written and spoken English.

Desirable Skills and Experience:

• A valid SIA Front-Line Guarding Licence (minimum requirement).
• Knowledge of the retail sector.
• Experience managing service levels, identifying performance gaps, and implementing continuous improvement plans.
• Strong organisational and time-management skills.
• A flexible approach to working hours and business requirements.
• A professional and confident approach when working with clients, colleagues, and external partners.
• A resilient, proactive, and solution-focused mindset with a strong commitment to achieving results.
• Excellent organisational and time management skills.
• Strong customer service, client focused attitude with the ability to build good working relationships.

Note:

This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken.

Specific tasks and objectives will be agreed with the post holder throughout the period of employment.

The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.