Looking to move roles but not leaving the Mitie family?
Why not share your experience with others about life at Mitie?
Looking to move roles but not leaving the Mitie family?
Why not share your experience with others about life at Mitie?
Join us and help deliver the exceptional, every day.
Position: Planning and Helpdesk Team Leader
Location: Seascale, Cumbria
Role: Full Time, Monday to Friday, 40 hours
Mitie are currently recruiting for a Planning and Helpdesk Team Leader to oversee the daily operations of the Planning and Helpdesk teams, ensuring KPIs are met and reports are delivered on time and to the required standard. Additionally, this role will drive improvements in planning and operational processes across hard services, in support of change and innovation
Role Responsibilities:
- Manage the Planning and Helpdesk teams, providing line management support and guidance.
- Collaborate with planners and team leaders to achieve KPI performance, with a focus on accurate reporting and adherence to contract objectives.
- Monitor KPI performance, preparing weekly reports and escalating issues proactively to mitigate risks and address concerns.
- Oversee the daily Movex reporting requirements, ensuring accuracy and proper escalation as necessary.
- Contribute to the production of KPI mitigations, Non-Delivery data and non-productive time inquiries, including client queries and clarifications.
- Support the submission monthly KPI reports on time and to the required standard.
- Track staff attendance and holidays, ensuring compliance with working agreements and roles.
- Analyse management data to support informed decision-making, innovation, productivity and proposals.
- Conduct performance reviews for staff, in accordance with Mitie procedures.
- Prepare briefing packs for dissemination by team leaders and supervisors.
- Implement, monitor, and manage processes for recording tool and uniform provision, as well as tool and equipment calibration.
- Assist in the implementation of performance improvement initiatives.
- Handle delegated tasks and responsibilities on behalf of the Manager as needed.
- Undertake additional duties as required, based on individual capabilities.
What we are looking for:
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Since 1987, Mitie’s 68,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
Looking to move roles but not leaving the Mitie family?
Why not share your experience with others about life at Mitie?
