People Support Operations Manager

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  • Ref:
    78577
  • Location:
    Birmingham
  • Employment:
    Full time

Meet the recruiter

Gemma Parry

Gemma.Parry@mitie.com

+44 7543 310618

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We're Hiring...

People Support Team Lead (10-Month FTC | Hybrid)
Location: Hybrid (with occasional travel to India)
Contract Type: Fixed-Term (10 months)
Start Date: ASAP

Are you a strategic HR leader with a passion for service excellence and team development? Join Mitie as our People Support Team Lead and play a pivotal role in shaping and enhancing our HR service delivery.

About the Role

We're looking for an experienced HR professional to lead our People Support Specialists and manage our outsourced HR service provider. You'll ensure services are fit for purpose, aligned with business needs, and delivered to the highest standards. This is a fantastic opportunity to drive impactful projects, champion service improvements, and build strong partnerships across the business.

Key Responsibilities

  • Lead and develop a team of People Support Specialists
  • Act as the key liaison between Mitie and our outsourced HR provider
  • Ensure delivery against SLAs and drive continuous service improvement
  • Partner with business stakeholders on HR projects and enhancements
  • Review and refine HR policies, processes, and compliance practices
  • Act as a point of escalation for service issues and quality concerns
  • Champion the HR operating model and promote engagement across the business

What We're Looking For

  • Strong understanding of UK Employment Legislation
  • Proven experience in HR Shared Services or similar environments
  • Skilled in stakeholder management and service delivery oversight
  • Experience leading teams and coaching individuals for performance
  • CIPD Level 7 (or working towards) preferred
  • Process improvement mindset (LEAN methodology a plus)
  • Excellent communication, organisation, and problem-solving skills
  • Experience working with outsourced service providers (preferred)

Why Join Us?

  • Be part of a dynamic, forward-thinking HR team
  • Lead meaningful change and service transformation
  • Hybrid working model with flexibility
  • Opportunity to work on international projects

Ready to make an impact? Apply now and help us shape the future of HR 

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Gemma Parry at Gemma.Parry@mitie.com.

Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

 
 

Looking to move roles but not leaving the Mitie family?

Why not share your experience with others about life at Mitie?

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Location
Mitie, T2 Trinity Park, Bickenhill Lane, Birmingham, West Midlands, England, B37 7ES
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Benefits

Bonus Schemebonus
Pensionpension
Life Assurancelife-assurance
Private Healthcareprivate-health
Cycle to Work Schemecycle
Employee Shares Schemesshares
Salary Finance Optionsfinance
Holidayholiday
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