Payroll Compliance Specialist (9 Month FTC)

Bristol - Full Time

This role will support the retained in house Compliance activities as well as supporting the business by ensuring that all of the Payroll Compliance services provided by the offshore team are fit for purpose and meet business requirements.  As a Shared Services expert, this role will act as a conduit between the business and offshore team, this role will review the service levels provided and work to ensure the services are at the right level.  Supporting with escalations and designing new processes, this role will shape the service that is delivered to the business.  This role will drive manager education and engagement with processes across the function and will partner with the business to deliver initiatives and projects.  

What are the main responsibilities? 

You will be a subject matter expert (SME) on all offshored and retained Compliance services supporting on the delivery of any retained Compliance and Pensions Administration service activities, including but not limited to:

• Oversight of overpayment recovery process, instruction to solicitors for further action, providing breakdown of overpayment calculations
• Escalations from the Offshore team in complex cases
• All Pensions related administration
• Overseeing Benefits and P11D processing
• Reconciliation and resolution of historic PAYE schemes
• Overseeing HMRC reconciliations and checking correct allocations of HMRC payments
• Overseeing third party reconciliation and payment raising
• Investigating any payroll data compliance failures and liaising with offshore team to resolve
• SAO related compliance checking
• Management of offshore payrolls, including payment arrangements
• Overseeing and managing any audits from 3^rd parties, instructing the offshore provider to collate documentation, but revewing and signing off prior to release
• Dealing with the distribution of any physical documentation, post etc.
• Approving banking requests
• Act as the point of contact for the offshore partner to support with escalations or queries  
• Audit the work of the offshore team and track performance   
• Act as a point of escalation for the offshore teams for Compliance processes 
• Audit Compliance-related data entry and ensure that offshore teams are sufficiently trained to correctly maintain this data  
• Provide training to both line managers and offshore teams as necessary on process documentation and procedures  

What are we looking for?

You will hold a strong background in payroll processing and understand compliance disciplines ideally working within a Shared Service or Outsourcing environment. Ideally, you will hold or be working towards a Chartered Institute of Payroll Professionals (CIPP) Payroll Technician Certificate, and/or CIPP Certificate in Pensions Administration. You will also: 

• Stakeholder management skills  
• Experience of organising the activity of others or Line Management (preferred)  
• Strong ability in process review and re-engineering using LEAN methodology (preferred) 
• A self-starter with a drive to identify and implement process improvements  
• Ability to think outside of the box and challenge the status quo 
• Excellent customer service focus  
• Very well organised, with ability to work to tight deadlines and varying and sometimes conflicting priorities  
• Experience of working with outsourced service provisions (preferred) 
• Ability to work well in a team and to work on own initiative  
• Ability to manage the expectations of business stakeholders  
• Strong understanding and respect for confidentiality  
• Excellent attention to detail and accuracy