Job objectives and responsibilities
• Work within a range of roles on the contract as operationally required and/or:
• Work in a dedicated role for short, medium, long term
• Successfully complete step up/cross training for variety of roles
• Knowledge of relevant procedures & policies
• Compliance
• Flexibility
• Excellent knowledge of all contract roles
• Customer Service
• Service delivery
• Team Player
• Health and safety
• Communication

Main duties
• Cover any role on the contract as operationally required
• Cover roles as a security officer in the front of house, restaurants, service entrance, loading bay, post room, external patrol & internal patrol
• Successfully complete step up/cross training for all roles on the contract in order to effectively cover any position
• Work various roles as directed and/or work specifically within one role for short, medium and long term periods
• Understand and delivery the expected operational standards, service delivery and customer service in each role conducted.
• Ensuring the safety and security of our clients' buildings and assets by carrying out all duties in full adherence with the Site Assignment Instructions
• Following site specific Assignment Instructions, SOP's and procedures
• Providing emergency response to incidents
• Complying with H&S policies
• Flexible approach to working various roles and locations
• Demonstrate their character as determined, trustworthy, attentive and approachable at all times
• Geographical awareness of their local surroundings.
• Cover sickness, holiday and provide support to the core team when required whilst on shift
• Fully competent with IT, site systems and equipment
• Answer phones & respond to emails
• Fully proficient in the evacuation and emergency procedures
• Display vigilance whilst on shift
• Report to the Security Duty Manager, Logistics and Front of House Managers
• Maintain a flexible and professional approach
• Act as a brand ambassador of Shard Quarter and Mitie at all times
• Observe the dress code at all times
• Completed client and company reports and documentation
• Have knowledge of the departments and companies operating within the building including their structure and function in order to gain an understanding of the business as a whole
• Work as part of a close team, communicating effectively with others.
• Carry out work in a safe and diligent manner, complying with all client and company policies and procedures.
• Incident and emergency response
• Effectively manage and operate all site systems and equipment – reporting and resolving any faults and issues

Person Specification
• Enthusiastic Team player
• Extremely flexible and adaptable in order to cover a range of positions
• Excellent time keeping
• A willingness to learn and develop, will be expected undergo extensive cross training
• SIA DS Licence
• First Aid & X-Ray Trained
• Must have knowledge of Microsoft Office, Outlook, Word, Excel
• Great attitude
• Excellent customer service skills
• Competent with IT, systems and equipment
• Excellent written and spoken English

Job Overview

• To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
• Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
• To undertake additional training to ensure continuous self-development.

Main Duties

Operations

• To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
• Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
• Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
• To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.
• Comply with legal obligations and safety requirements of the role.
• Follow instructions and procedures appropriately without unnecessarily challenging authority.
• Work in a systematic, methodology and orderly way.

Training

• Fully and satisfactorily complete all required competency training.
• To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
• Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
• You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety

• Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
• Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
• Use common sense and initiative by immediately involving others if a situation appears to become threatening.
• To maintain professional conduct in the face of difficult situations and challenging customers.
• Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
• Keep to schedules and demonstrate commitment to Mitie and the Client.
• To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
• To call emergency services and Communication Centre to report all incidents.

What we are looking for

• Previous Security Experience
• SIA License
• SC Clearance desirable