Operations Manager – Soft Services

Team Operations | Contract type Full Time Permanent

An overview:

This is a fantastic opportunity for an experienced Operations Manager to join our team. We offer excellent benefits as well as people driven culture.

As the Operations Manager you will develop and maintain an effective client relationship ensuring that regular liaison is maintained and that standards, audits, KPI's, SLA's and management reports reflect the standard of service to their optimum and in line with customer expectation. You will deliver all P&L targets and look to grow YOY revenue with additional service lines and projects and ensure contract retention is maximised. In addition to this, you will produce costing sheets for contract annual reviews, operational amendments, new business (not within the sales criteria) and additional sites/services to existing contracts in accordance with the company pricing policy and sign off procedures

The Operations Manager will deliver out-sourced cleaning facilities services to our client and optimise opportunities for additional works (scope works, price and submit quotes as required. You will carry out  business development on existing contracts such as self-delivery of more soft services, consumables etc and support regarding surveys, pricing, meeting prospective clients.

Key responsibilities:

• To successfully manage and lead the regional team whilst ensuring the growth and profitable operation of the area.
• Manage conflict & resolve service provision.
• Responsible for signing off for payment of supplier invoices.
• To provide a safe working environment for our employees on client sites & to co-operate & co-ordinate with clients on site health & safety matters.
• Motivate MITIE management team, train, supervise and organise replacement cover where required.
• Monitor attendance, sick leave, holiday requests, and time sheets.

To be successful in this role, you will have substantial practical experience in Facilities Management or related sector with proven success in an operational management position with customer satisfaction, line management and budget control responsibility. In addition to this, you will have experience managing admin buildings and / or relatable experience within the retail / multisite sector and experience in delivering out-sourced facilities.

Additional requirements include:

• Background in cleaning / FM industry.
• Financial Management experience – previous P&L management experience.
• Strong People Management experience is a must, with the ability to lead onsite teams, challenge and positively influence their input to the sites, specifically front of house, cleaning, facilities assistants.
• A positive leader, who engages and brings people with them.

• Is self-aware, open to change and feedback to improve relationships.
• Diploma or Degree in Facilities Management, Business Management or Related theme