Operational Excellence - Change Management Lead

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  • Ref:
    78220
  • Location:
    London
  • Employment:
    Full time

Meet the recruiter

Gemma Parry

Gemma.Parry@mitie.com

+44 7543 310618

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Looking to move roles but not leaving the Mitie family?

Why not share your experience with others about life at Mitie?

Better places, thriving communities.


Lead Change. Drive Excellence. Shape the Future.
Join Mitie's Operational Excellence Team as a Change Management Leader

At Mitie, we believe in creating better places and thriving communities. As one of the UK's top 250 public companies and a leader in facilities management and technical services, we're on a mission to transform how we work — and we want you to be part of it.

We're looking for a Change Management Lead to join our Group Operational Excellence team — the engine behind Mitie's transformation. This is your opportunity to lead high-impact change initiatives across a £3.4bn business, helping us simplify, standardise, and optimise how we operate.

What you'll be doing:

  • Leading transformational change projects across Mitie to deliver measurable business value.
  • Designing and embedding the Mitie Standard for Change Management using the ADKAR model.
  • Developing and delivering training programmes to build change and process improvement capability.
  • Establishing and leading Business Readiness Implementation Groups (BRIGs) to support smooth transitions.
  • Coaching and advising teams on the right tools and techniques to maximise impact.
  • Using AI and data insights to identify opportunities for Intelligent Process Automation (IPA).
  • Driving cross-business improvement projects that enhance margins and operational performance.
  • Building and leading a network of change champions to support and embed change initiatives.

What you'll bring:

  • Degree-level education (or equivalent).
  • Prosci Certified Advanced Change Practitioner (PCACP) certification.
  • 5+ years of experience in leading change management initiatives.
  • Experience embedding change methodologies in large, complex organisations.
  • Desirable: ACMP/APMG Change Management qualifications and Lean Six Sigma Black Belt.
  • Strong communication and stakeholder engagement skills.
  • Ability to manage multiple priorities in a fast-paced, matrixed environment.
  • A track record of delivering Operational Excellence in outsourced service environments.

At Mitie, you'll be part of a team that's shaping the future of our business. You'll have the freedom to innovate, the support to grow, and the platform to make a real difference.

Apply now and help us build a better Mitie.

 

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Gemma Parry at Gemma.Parry@mitie.com.

Since 1987, Mitie’s 72,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

 
 

Looking to move roles but not leaving the Mitie family?

Why not share your experience with others about life at Mitie?

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Location
The Shard - London
The Shard, Level 12, 32 London Bridge Street, London, Greater London, England, SE1 9SG
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Benefits

Bonus Schemebonus
Pensionpension
Life Assurancelife-assurance
Private Healthcareprivate-health
Cycle to Work Schemecycle
Employee Shares Schemesshares
Salary Finance Optionsfinance
Holidayholiday
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