Operational Control Centre Coordinator

What You'll Be Doing

As an Operational Coordinator, you will:

• Help manage international moves from the point they are booked through to completion.
• Monitor the progress of jobs to make sure they stay on track and meet agreed timelines.
• Work as part of a team providing support across a 24-hour operation.
• Spot potential problems or delays and help find solutions to keep services running smoothly.
• Keep customers, colleagues, and clients informed of any updates, changes, or delays.
• Receive and prioritise requests for removals and relocation services.
• Check information is accurate and complete, contacting customers where details are missing.
• Create, update, and maintain records using company systems.
• Ensure any changes or cancellations are passed to the right teams quickly.
• Keep information up to date so everyone has access to the latest job status.
• Be the first point of contact for customer questions and help resolve issues where possible.
• Use vehicle tracking systems to monitor journeys and movements.
• Report any incidents or concerns to management promptly.
• Work closely with colleagues across different teams to ensure customers receive a smooth and reliable service.

What We're Looking For

We're looking for someone who:

• Communicates clearly and professionally, both verbally and in writing.
• Can stay calm and make informed decisions when priorities change or challenges arise.
• Enjoys helping customers and delivering a positive service experience.
• Is organised and pays attention to detail.
• Is comfortable using IT systems and willing to learn new tools and processes.
• Works well with others and values teamwork and collaboration.
• Takes initiative, adapts to changing situations, and looks for solutions.
• Has good problem-solving skills and can build positive working relationships with a range of people.
• Is open to learning, developing new skills, and continuously improving the way they work.
• Demonstrates a positive and professional approach, even in busy or demanding situations.

What You'll Need

We're looking for someone who:

• Is comfortable using IT systems and learning new technology.
• Can quickly understand new processes and ways of working.
• Enjoys helping people and providing excellent customer service.
• Builds positive relationships with customers, clients, and colleagues.
• Works well as part of a team and supports others when needed.
• Is eligible to obtain Home Office Counter Terrorist Clearance (CTC).

Why Join Us?

At Mitie, you'll be joining a supportive team where your contribution really matters. This is a varied and rewarding role where you'll help coordinate important services while developing valuable operational and customer service skills.

You'll benefit from:

• A friendly and collaborative team environment.
• A role where no two days are the same.
• Opportunities to learn new skills and develop your career.
• The chance to make a real difference for customers and clients.
• A culture that encourages continuous improvement and new ideas.
• Support from experienced colleagues who want to see you succeed.