Ref:
50946
Location:
Moira
Employment:
Full time
Closing Date:
29 April 2025

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Looking to move roles but not leaving the Mitie family?

Why not share your experience with others about life at Mitie?

Join us and help deliver the exceptional, every day.

OCC Coordinator - (Operation Control Centre - Immigration Services) - Moira - County Down

£29,949.00 per annum
42-hour week (4 on 4 off – 2 days/2 nights)
4 on 4 off (2 days, 2 nights : 06:00 – 18:00 and 18:00 – 06:00)
Company Contributory Pension
Life insurance
Cycle to Work Scheme
Free On Site Car Parking
Generous holiday allowance
Uniform provided
Employee Share Scheme
Flexible Lifestyle Benefit Platform
Virtual GP Services
Full training provided
NEW modern office with excellent amenities

Job Objective

In this rounded role as an OCC Co-ordinator you will be a part of a dynamic team who work in partnership with the Home Office to meet core business objectives. The ideal candidate will have excellent UK and worldwide geographical knowledge and willingness to learn, have good IT skills, must be able to work well under pressure and display excellent problem-solving skills as part of a team. As an OCC Co-ordinator, you'll play a crucial role in coordinating and overseeing the movement of residents, ensuring adherence to schedules, safety protocols, and client expectations. In this challenging yet rewarding role, whether you are planning journeys within the UK and worldwide returns, monitoring vehicle movements, or liaising with our dedicated crews, you'll be at the forefront of operational excellence, contributing directly to successful missions and the satisfaction of our clients.

Key Responsibilities & Main Duties

Assist in the planning and management in daily routing.
Work alongside the team to manage and solve any problems/incidents that arise
To ensure pre-planning elements are clear, resourced and achievable.
Deal with reactive requests from clients/stakeholders.
Allocating of the necessary resources to each job and working with relevant persons to ensure the job is carried out in a diligent manner
Liaises with relevant parties on any updates, issues, delays caused by 3rd party locations impacting on targets/KPI's
Ensure accurate records are maintained using the IT solution and other systems available.
Produce and distribute, as required, information in a timely manner consistent with company standards of efficiency and accuracy
Support the wider OCC team, undertaking duties as required, to assist in the smooth running of the office.

Person Specification

- Ability to work well as part of a team.
- When required, be able to perform in fast moving and pressurised environments, with flexibility and adaptability.
- Excellent Time Management
Ability to focus and understand customer requirements
- Drives high expectations and performance goals for themselves.
- Able to apply self-learning and improvement and innovative ways of working
- Excellent standard of verbal and written communication skills
- Personal skills such as problem solving and the ability to build sound professional relationships
- Demonstrates a high level of initiative and common sense
- Ability to obtain Home Office security clearance

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 72,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.