·       To represent Mitie in a proficient, professional and personal manner at all times

·       To ensure appearance is maintained to our grooming standards.

·       To attend any training sessions requested by the management team.

·        To assist all Network Rail and Mitie clients with any reasonable requests.

·       To comply with Mitie standards for absences/ sickness.

·        To work to the Mitie core values

Front of House Receptionist duties

·       Be the first point of contact at the reception desk whilst always maintaining a professional and helpful attitude.

·       Sign in visitors and issue the health and safety brief.

·       Answer the telephone in a timely manner, using the correct greeting and solving any queries.

·       Book meeting rooms for our clients.

·       Respond to the reception inbox in a timely manner.

·       Ensure client outgoing post is franked and collected; incoming post to be distributed or the recipient contacted.

·       Report building faults to Mitie Helpdesk and record on the Tracker.

·       Liaise with Mitie cleaners, security & Workplace Management colleagues to ensure the site is operating smoothly.

·       Conduct the onsite inductions, ensuring the induction forms and visitor passes are correctly processed.

·       Keep the front of house-training packs and documentation up to date.

·       Conduct weekly stock checks and order required stationary and consumables to maintain supplies.

·       Provide training for new and temporary team members.

·       Make sure the front of house is always tidy and presentable.

·       Support emergency evacuation procedures.

Coordinator duties

·       Full walk around of the building at various times of the day to report any building faults, check cleanliness of site and restock consumables

·       Check milk levels and top up where required

·       Check water bottles for dispensers and top up where required

·       Liaise and build relationships with clients on site

·       Create/replace/cancel access passes

·       Conduct inductions for new starters (as above)

·       Record keeping of car registrations & locker allocations

·       Manage any incoming deliveries for site

·       Liaise with security re visitors or specific events – use message book as necessary

·       Any other duties as may arise during the day, often as a result of a client request e.g. daily headcount

Skills and Knowledge

• Strong communication skills (both written and verbal)
• Be experienced with computers and software packages such as MS Office
• To be able to work individually or within a team
• Customer focussed and able to build relationships with our clients and the Mitie team at all levels

Education or Certification

• 2 years reception/administration experience (desirable)
• Hospitality-based qualification, or official training (desirable)
• IOSH certificate or willing to undertake a course (required)
• 1^st aid qualification or willing to undertake a course (required)