Job Overview

Purpose of the Mobile Response Team:

• Leading a team of Mobile Response Officers to protect the BBC property, people and / or assets by attending all emergencies within the inner and outer perimeter of BBC W1 Campus whilst providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
• Delivering results within area of responsibility that meet and / or exceed the Key Performance Indicators of the client through full responsibility and accountability, providing a service that aids in the efficient running and retention of the contract.
• To undertake additional training to ensure continuous self-development.

Main Duties

Reports to: Area Security Manager (ASM)

Direct Line Manager to:Mobile Response security Officers

Key Responsibilities (Not Limited To).

• To respond to all incidents within BBC W1 Campus and follow escalation procedures.
• Ensure company dress code is maintained to a high standard.
• To have a thorough knowledge of routine and emergency procedures and be able to respond efficiently, and appropriately, to any eventuality.
• To ensure preparations are made in advance for any events, ensuring officers are fully briefed and ready for the task.
• Ensure mandatory training requirements are completed and kept up to date.
• Ensure daily and ad-hoc briefings are issued to a high standard.
• Assume the position of Incident Commander when required.
• To be aware of Hostile Reconnaissance techniques that may be employed against the BBC buildings or occupants therein and to be always vigilant.
• Ensure a safe working environment in line with company risk assessments and assignment instructions.
• Design and designate unpredictable patrol patterns for internal and external areas of BBC W1 Campus.
• Conduct internal and External patrols with a prescribed patrolling equipment.
• Physically fit to complete patrols both internally and externally.
• Manage the staff rota, ensuring adequate cover for sickness, holiday, and other absences.
• Manage and monitor the welfare and engagement levels of the team.
• Manage the performance and conduct of the team, in line with company policies and procedures.
• Single Point of Contact between ASM and the team if required.
• Building on relationships between the community businesses.
• Regular liaison with the local police, organising events for crime prevention.
• Monthly reporting requirement to Senior Management Team.
• Collaboratively working with other disciplines.
• Serving as the lead team leader to all disciplines at BBC W1 Campus.
• Effective communication with the LSOC.
• Subject Matter Expert within incident response duties.
• Any other security duties as directed by the business or client.
• Carrying out recce and completion of a VIP reconnaissance sheet for any high-profile visitation to BBC W1 Campus.
• Carry out all other reasonable management requests.

Key Skills, Training, Knowledge.

• Must possess applicable SIA Licence (CPO Licence not necessary).
• Excellent levels of verbal and written communication.
• Experience in a similar Team Leader role or within a similar environment.
• IT literate core competences.
• Report writing competencies.

Personal Attributes

• Be approachable.
• Natural leader.
• Be proactive.
• Be enthusiastic.
• Have a very high standard of customer service.
• Be motivated.

Core Competencies.

Managing Relationships and Collaboration.

Able to build and maintain effective working relationships with a diverse range of people. To work collaboratively with other teams, colleagues, and client staff, to solve problems. Share ideas, knowledge, and information.

Providing Excellent Customer Service.

Commit to providing first class customer service. Behave in a positive, helpful, and respectful manner. Provide direction and guidance where required, for client staff, members of the public and VIP guests.

Planning and Organising.

Able to coordinate many tasks simultaneously, maintaining a high degree of accuracy and attention to detail. Organises and prioritises own activities effectively to meet conflicting demands and deadlines.

Decision Making.

Able to evaluate the best course of action when faced with a problem or number of options. Knows when to refer to a more senior level. Uses initiative and takes responsibility for the consequences of own decisions. Remains calm and in control when under pressure or in difficult situations. Is self-motivated and enthusiastic and works with the minimum of guidance and supervision.

Supports a Culture of Diversity and Inclusion.

Understands and appreciates the uniqueness of self and others. Demonstrates, and is committed to improving and understanding diversity. Manages and behaves in a way that is inclusive to others and free from hostility or inequality.

Security and Health & Safety

• Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
• Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
• Use common sense and initiative by immediately involving others if a situation appears to become threatening.
• To maintain professional conduct in the face of difficult situations and challenging customers.
• Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
• Keep to schedules and demonstrate commitment to Mitie and the Client.
• To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
• To call emergency services and Communication Centre to report all incidents.

What we are looking for

• Previous Security Experience
• SIA License
• SC Clearance desirable