40 hrs Mon - Fri

starting from £25,000

Holidays 25 days + BH

Job Details

• Facilitate the delivery of all FM related services at key sites in Derby, whilst ensuring customer requirements are met and their needs are anticipated at all times, to be proactive in delivery
• Engage with all MITIE partners so as to ensure a collaborative and efficient approach and a swift response to all service requests. This will require continual communication with the FM Helpdesk and service managers/supervisors in addition to keeping the customer up to date at all times
• Full responsibility for regularly updating Network Rail colleagues, face to face, on progress of tasks being carried out which have been reported by them and seeking their comments and feedback as and when appropriate proactive ‘visual maintenance' of communal floor areas, including hubs, staircases, coffee points and copy areas, engaging with the relevant members of the FM team as appropriate and making sure milk is distributed equally and orders amended as site require.
• Take full ownership of all aspects of meeting rooms including housekeeping, AV equipment and fabric and environment
• Weekly Stationery orders for sites
• Responsible for assisting with the updating of CAFM on the progress of logged jobs
• Report issues through the Helpdesk as and when they occur, ensuring that all service requests reported are monitored and completed satisfactorily within your area and within the agreed SLA's
• To work alongside the Customer in a consultative manner offering support and guidance on areas of practical Quality, Health,Safety and Environmental.
• To take a hands on approach with the mailroom activity ensuring all processes and procedures are followed correctly, mail is taken to recipient and signed for to ensure a trace is in place should it be needed.
• To assist with the responsiblity for all compliance documentation assisting to ensure all documentation is regularly updated and maintained. Knowledge of PPMS and Reactive tasks to be able to assist Senior Workplace Coordinator.
• Understand all building log books, service lines and keep all H&S notice boards up to date.
• To assist the Workplace Manager as and when required where there is no Senior Workplace Co-ordinator in place
• Adhere to Quality, Safety, Health and Environmental policies and procedures on site and to MITIE's policies and procedures.
• To be flexible in approach to work patterns and systems to maintain the standards required
• Adhere to any reasonable management requests from line managers or client contact
• Be prepared to cover for the Senior Workplace Coordinator
• Cover Reception where needed

Person Specification 

• Must have previous experience in multi occupancy and large scale account. customer service and IFM service delivery, helpdesk processes, workflows with knowledge of HR and QHS&E procedures and legislation
• Clear, confident communication skills with the ability to communicate effectively with a wide range of people both written and verbal.
• Team player with an enthusiastic attitude
• Pro-active approach
• Self-motivated and creative
• Analytical thinker with demonstrable problem solving skills.
• Good relationship and stakeholder management
• Ability to manage and prioritise workload effectively
• Clear, confident communication skills
• Customer Service orientated
• Good time keeping
• Observe the dress code at all times – full uniform, clean and tidy hair, nails with conservative make-up and jewellery where appropriate. Due to Health and Safety issues no facial piercings with the exception of religious beliefs
• Hold a valid driving licence.
• Computer literate