·       Pro-actively demonstrate and work to the Company's values of People, Passion, Fresh Thinking and Exciting Futures

·       Ensure self and team carry out duties in accordance with all Health and Safety procedures, Codes of Practice and Statutory Regulations

·      Ensure all tasks are carried out to the highest standard of customer service and that work is completed on time, within budget and meets Service Level Agreements or Key Performance Indicators

·       Undertake supervision, coaching, support and development for team members

·       Day to day management of relevant employees including conduct, performance, attendance and capability. 

·       Build effective relationships with the client, answering queries, keeping them informed about site activities and developments

·       Identify opportunities for, and then organise and manage to completion, any additional works in accordance with any repair and replacement contractual requirements

·       Act as the primary point of contact for all Customer queries in the absence of the FM.

·       Monitor, co-ordinate and manage services provided by specialists and/or sub-contractors

·       Undertake scheduled audits on the performance of the subcontractors to ensure their performance continues to provide the best value-for-money service

·       Ensure compliance for all necessary Permit to Work Systems

·       To become the Appointed Person with relevant training given by Mitie

·       To build excellent pro-active stakeholder relationships with key client business stakeholders & IFM

·       Build relationships and create a One Team working culture throughout.

·       Complete all work related documentation accurately and on time from the initial raising of a job through to completion, closure and billing.

·       To understand and comply with policies and procedures

·       To carry out work in a safe and diligent manner

·       To attend and fully participate in training and appraisal activities as required

·      To undertake additional duties in line with your capabilities as required

·       Assist in the implementation of improvements to procedures and systems, making recommendations as appropriate