Ref:
105184
Location:
Chessington
Employment:
Full time
Closing Date:
26 October 2026

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Looking to move roles but not leaving the Mitie family?

Why not share your experience with others about life at Mitie?

Better places, thriving communities.

Building strong client relationships and delivering exceptional service sits at the heart of this opportunity. As a Key Account Manager within Mitie Fire & Security, you'll take ownership of a portfolio of key customers, acting as a trusted partner to help drive account growth, maximise service performance, and identify new opportunities across our fire and security solutions. This is a highly visible, customer-facing role where you'll collaborate closely with internal teams and key stakeholders, using your commercial acumen, relationship management skills, and industry expertise to ensure contractual commitments are met, customer expectations are exceeded, and long-term partnerships continue to thrive.

Key Duties and Responsibilities

To produce and manage a Customer Account Development Plan to maintain or increase levels of business.
Attend regular account meetings with designate clients providing timely monthly KPI reports together with an executive summary based upon the data you are submitting
Effectively manage the customer expectations – supporting the business and escalating areas of concern through designated channels. To ensure there are no surprises for either the customer or the business in terms of all elements of service delivery.
Ensure Client specific contractual KPI's are achieved.
To ensure all quotations are provided in a timely manner
Ensure Account Manager monthly KPI's are achieved and monthly order targets are met or exceeded.
To represent the Company in a professional manner at all times
Be continually aware of the changes in legislation & product development, presenting these as appropriate in monthly account meetings.
Provide reliable sales forecasts to the Sales Manager on a monthly basis
Provide a monthly account status summary report
To assist credit control in managing debt within agreed payment terms and credit limits
To build and retain long term customer relationships
To engage with new clients and promote FAFS services across all disciplines and revenue streams.
Continue to assist with certain DRS elements as required by the business short term.

Person Specification

Must possess Energy, Drive and Enthusiasm
Consistently achieve Order targets.
Excellent communication skills
Highly organised and structured
Able to develop account strategies to maximise sales opportunities
Focused on delivering highest levels of customer service
Experienced in negotiating and advising on Fire & Security solutions

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.