Job Description
Job objectives and responsibilities
This is an exciting opportunity to join Mitie Intelligence Services (MIS) as part of the Intelligence Hub, in a new role within the rapidly evolving and growing team. This role will be working on the Watchkeeper 24/7 team looking at emerging and ongoing threats both nationally and internationally.
The Intelligence Hub's remit is to provide an open-source intelligence (OSINT) capability to Mitie, and for Mitie's clients. The Intelligence Hub is responsible for the identification of potential threats to our client's employees and business operations and the delivery of timely, actionable threat intelligence for the purpose of informing and facilitating our clients' decision-making process so identified threats can be mitigated. The Intelligence Hub also provides major incident communications support in response to a significant incident and bespoke, digital investigation services in response to unique and individual security requirements.
The ideal candidate will have experience of working in an OSINT, crime or security intelligence-related environment, either within law enforcement, military, government or the private sector. You will be a confident and assertive decision-maker with the ability to work in a highly dynamic, agile environment, with excellent judgement and written communication skills. Hands-on and driven, you will inspire others with your passion to provide excellent threat reporting to assist client security decision-making and improve business resilience.

The Role - Key accountabilities and measures

▪ Proactively merge intelligence from disparate qualitative and quantitative sources and draw inferences and conclusions based on client needs
▪ Use OSINT to identify security threats to our clients' people and property, escalating as appropriate
▪ Support the analytical work of the intelligence analyst team to produce a variety of intelligence products
▪ Support the major incident response of the department, communicating to all relevant stakeholders in a timely, accurate and concise manner
▪ Maintain mass communications software including the regular updating of clients' contact details and preferences
▪ Use bulk data within Excel and other software to produce baseline security threat assessments for client assets
▪ Conduct other research or duties as required by the Intelligence Operations Manager
▪ Ensure compliance with GDPR and company and client quality standards
▪ Flexibility to work weekend and night shifts across an eight-week shift pattern

Key Skills and Experience

▪ Strong knowledge of social media platforms and conducting other types of internet-based research
▪ Ability to research multiple online sources and collate large pieces of security specific information
▪ Excellent written and verbal communication skills

▪ Excellent customer service skills
▪ Ability to engage with colleagues, clients and senior management in a professional manner
▪ Experience of working within a demanding fast-paced environment
▪ Computer literate with a variety of software, including Microsoft Office and bespoke software
▪ Intermediate level use of Microsoft Excel with the desire to develop further
▪ Solid organisational skills with the ability to coordinate multiple priorities and achieve tight deadlines
▪ A positive attitude, ability to deal with pressure in a professional manner and a willingness to learn and develop
▪ Work as part of a team to deliver an exceptional service to the client

Desirable Skills and Experience

▪ Experience working in an intelligence environment
▪ Experience using OSINT to identify security threats
▪ Degree educated or equivalent