Job Overview:

In this role, you will manage Facilities Management services for our client, ensuring maintenance and repairs that meets our client requirements within budget and timescales. Reporting to Senior Team Management, you'll work in a matrix environment with various departments. You'll lead and motivate your team to achieve objectives like operational resilience, customer satisfaction, stakeholder management and account growth. You'll ensure adherence to the internal customer governance model, liaise with client stakeholders to avoid escalations, manage incidents and develop business cases and project plans.

Main Responsibilities:

• Manage service delivery and stakeholder relationships with our client.
• Lead Health and Safety, ensuring adherence to processes and creating a safety culture.
• Deliver FM services in a matrix environment with colleagues and departments.
• Ensure operational compliance with all processes and procedures.
• Understand our clients strategy plans and their impact on property requirements.
• Manage incidents and escalations, ensuring stakeholder engagement and communication.
• Support property integration plans in line with our clients Workplace Strategy Programme.
• Oversee P&L management, identifying risks and opportunities for improvement.
• Manage a portfolio with knowledge of FM sector and regulatory framework.
• Develop and promote improvements to People and Places Service.
• Ensure delivery of professional services supporting our clients and Mitie priorities.
• Manage FM team objectives, development plans and mandatory training.
• Achieve NPS and PBR/KPI targets, monitoring performance and mitigation plans.
• Target growth by extending services and developing new markets.
• Manage 3rd party suppliers, ensuring policy compliance and driving innovation.

What were looking for:

• Understanding of IFM operational delivery and contractual frameworks.
• Previous experience within a corporate, financial or 5* hotel environment.
• Commercially astute and able to prepare, articulate and present a sound and profitable business case.
• Excellent relationship management, communication and negotiation skills with the ability to build, manage and maintain these relationships. Highly customer focus and the ability to exceed expectations.
• Ability to think strategically.
• Ability to work collaboratively with other specialists to improve service delivery and address service delivery issues.
• Excellent IT skills in Microsoft.