Job objectives and responsibilities

Mechanical HVAC Team Leader within Hard Services . To be the first point of contact for the client and team employees, taking a proactive approach to customer care and dealing with day-to-day issues including delivery, quality, health, safety, environmental and resources. To maintain, repair and install new assets predominately on but not limited to fire dampers, AHU units and ventilation ducts to specified standards as determined by the contract, legislation and company procedures. 

Main duties

Proactively deal with all client queries providing feedback and escalation where appropriate.
Ensure all planned and reactive, works are scheduled, planned, delivered and updated on Archibus in line with contract requirements and customer expectations.
Initiate stakeholder discussions to identify and agree appropriate safe system of work to progress tasks, promptly preparing SSOW documentation to undertake works in line with legislative, client and MITIE requirements.
Ensure adequate pre job briefs, supervision arrangements, workface inspections, quality assurance and LFE is completed through team operations.
Take a proactive approach to WIP including progress updates, issue resolution, forecasting, escalation and completion.
Work with the planning team to schedule all planned and reactive tasks, ensuring efficient utilisation of resources to deliver optimum performance.
To report all incidents, accidents and near misses including non-compliant or unsafe conditions at the earliest opportunity.
Deliver regular team briefs and consult with the workforce to proactively engage, address and escalate issues.
To undertake workforce audits and assurance on the workface
To attend and fully participate in training and appraisal activities as required by the business
To coach, mentor and develop team members to reach their full potential
To  provide a clear scope for additional reactive and project works including preparation of quotations/estimates when required
 
Person Specification

Experience

Team Leader / Supervisor Experience
Experience in the maintenance, repair and installation of Fire Dampers, AHU units and ventilation ducts
A general knowledge of nuclear site non core operational practices would be desirable but not essential.
Have the ability to organise work and liaise with multi discipline operational teams

Qualifications

NVQ level 3 in HVAC or equivalent 
Team Leader qualification 
Full clean driving license
IOSH Managing Safely

Personal Attributes

Must be a dynamic individual with excellent communication skills, focussed on service delivery, operational support & customer service.
Able to develop and nurture long term lasting relationships with the client, staff, sub-contractors and suppliers acting with professionalism and integrity at all times.
Must have a positive approach and good work ethic

Work Environment

This is a mobile position across a large nuclear site, demanding a vary of physical activities to delivery the required service to the client. The candidate must have a flexible approach to working hours (including overtime) & will also be required to work rostered weekends.