Ref:
84512
Posaddress2
Ryton-on-Dunsmore
Location:
Coventry
Employment:
Full time
Role Classification:
1

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Looking to move roles but not leaving the Mitie family?

Why not share your experience with others about life at Mitie?

Better places, thriving communities.

At Mitie we bring out the best in places. Unlocking their potential so that everyone looks forward to using them and can do their best work in them. From offices and shopping centres to hospitals and airports, we create better places for the communities we serve to thrive.

We're looking for a Scheduler who will deliver excellent service standards, while meeting SLA agreements and adhering to job allocation schedules.

Contract
Type: Home Office CG - Helpdesk Onsite Operator
Hours: 40pw
Pay: £25k
Location: College of Policing Ryton

Role Responsibilities:

Manage the overall activity of the onsite engineering team and delegated jobs.
Utilise systems and processes to deploy the correct engineering resources.
Ensure first-time fixes for customers using internal engineers or subcontractors.
Oversee job completion, documentation, and material accountability.
Reallocate and follow up on incomplete jobs to ensure resolution.

What we're looking for:

Experience in service delivery or contact centre environments.
Creative problem-solving using technology and data.
Strong IT skills and system proficiency.
Ability to work effectively under pressure in a fast-paced setting.
Eligibility to pass BPSS security clearance.

What we offer you:

Access to a virtual GP for you and your household.
Financial wellbeing support via Salary Finance, including early pay access and competitive loans.
Flexible lifestyle benefits through our Choices platform, including extra holidays, insurance, dental care, and tech products.

#MISCM

The Helpdesk Function Logging of Work Orders - The Helpdesk Function of logging all work orders on behalf of the client will be available for 24 hours a day 7 days a week. This will be undertaken by the on-site administration team during normal working hours and the on-site security team out of hours On-site Monitoring and Co-ordination - The Helpdesk Function will co-ordinate FM tasks on-site during normal working hours with the College to ensure minimal disruption to College operations. Specifically: - The Helpdesk Function will co-ordinate the dispatch of the onsite Engineers to deal with tasks. - The Helpdesk Function will co-ordinate the scheduling of PPM tasks and liaise directly with Subcontractors regarding appropriate attendance. - The Helpdesk Function will source appropriate subcontractor quotes where needed and arrange for site visits to complete Additional works jobs. - The Helpdesk Function will monitor all Work Orders relating to the respective sites and provide updates to the client on open jobs when requested. - The Helpdesk Function will raise Purchase Orders, upload completion evidence to CAFM and close down Work Orders. - The Helpdesk Function will scan and file on site all paperwork related to Work Orders.

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.