Looking to move roles but not leaving the Mitie family?
Why not share your experience with others about life at Mitie?
Looking to move roles but not leaving the Mitie family?
Why not share your experience with others about life at Mitie?
Better places, thriving communities.
To operate a professional, courteous and customer focused island-wide intelligent Helpdesk function, providing good communication and feedback to the client and end-users.
To operate the incoming telephone Helpdesk system and email service in a professional and timely manner
To extract from the caller all relevant details, including technical, to enable through the Computer Aided Facility Management system to allocate the correct resources
Main Duties
Ensure the calls/emails are answered within SLA to meet our PI.
Provide a high-level of customer support experience and drive overall performance.
Issue the Work order relating to the calls/emails received to the respective Department in a timely manner and enter information relating to each call/email on the system, as required.
To provide a communication point for the contract and disseminate information to all sites/staff, end- users and external stakeholders. In effect, act as a single-point of contact for all estate matters covered under contract or provide alternative POC.
To follow-up the Customer Satisfaction Survey positive comments and scorings (raise compliments).
Experience working on MS Office.
Team player – Ability to work independently and as a unit in a vibrant, fast-paced environment.
Excellent command of the English language, spoken/written.
Capable of working under pressure to meet deadlines.
Effective communication and problem solving skills.
Flexibility and adaptability with a positive outlook.
Great interpersonal skills.
Take in instructions and advice and use to improve
Attention to detail
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
Looking to move roles but not leaving the Mitie family?
Why not share your experience with others about life at Mitie?
