Head of Billable Works

Location: Rosyth

Salary: £65k - £80k basic (dependent on experience) + full benefits

Since 1987, Mitie's 68,000 employees, have been serving companies and communities across the world. We're the UK's leading facilities management company. Our clients range from banks to retailers, hospitals to schools, and critical government sites. We make a positive difference to millions of people, every day, and we're very proud of this. Join us and together there's no limit to what we can achieve.

Job Purpose

An exciting opportunity to work in the Technical Services - Defence business unit of Mitie as Head of Billable Works on the Scotland and Northern Ireland defence contract. The role of the Head of Billable Works (FDIS) will be to grow and support all billable works across the entire contract area, ensuring the successful and safe delivery of the billable works to programme, budget and required quality standard.  

The Head of Billable Works is the leader for the project process and resource in their specific area, the position will have overall operational and management responsibility for developing and delivering projects in line with DIO and Mitie project governance and represent Mitie at senior client project review meetings.

The Head of Billable Works will report into the FDIS MD and be responsible for driving opportunity whilst supporting the FDIS management team.  They will oversee the activities of members of the billable works team from inception through to completion of a project programme including the asset function and the Forward Additional Services Plan (FASP). They will also oversee the appointment of all consultants and contractors to ensure contracts and agreements are executed and implemented in accordance with governance requirements.

Day to day collaboration with the DIO billable works lead will be required along with all members of the staff across all stakeholders to ensure the organisation is able to achieve its objectives in the most cost and resource efficient way.

The role is mobile and requires travel across the contract area. The successful candidate will also need to undertake security clearance checks.

The person will maintain a dotted line into the Technical Services -Defence Professional Project Services (PPS) and work with colleagues to continually improve and develop the project management function.

Responsibilities

• Responsibility for delivery of all billable works across the contract area up to the value of @£6m on individual projects
• Ensure compliance to all DIO and Mitie Health and Safety, Quality Assurance, Environmental policies and Statutory requirements.
• Manage the Billable Works Programme Office (BWPMO) to ensure effective planning, co-ordination and timely completion of work with the Senior Project managers, Area managers and Establishment managers and Mitie's Supply Chain.
• Ensure Compliance with CDM regulations, Planning Regulations and Building Control.
• Manage and maintain the Billable Works supply chain to best meet the billable works requirement ensuring all procurement of services via the supply chain is carried out in accordance with the contract requirements and the agreed procurement strategy.
• To provide operational input to the cost and value reconciliation process to ensure that business performance is properly reported on a regular basis to meet Group reporting requirements.
• Develop objectives and targets at all levels within billable works delivery to meet overall company objectives and targets.
• Implement and communicate the company Vision, Mission and Values.
• Work with the Contract MD to develop, implement and communicate robust management systems and processes throughout the contract area.
• To promptly manage to its conclusion any escalated matters or complaints received from the employer or end user relating to Billable works Delivery.
• Ensure Operational staffing levels are met, including future needs and surge contingency.
• Management of direct reports, including recruitment, selection and development of staff.
• Ensure Operational personnel are trained and developed to be competent for the tasks they are required to carry out.
• Provide Operational support to ensure that risks to the business are properly reviewed and appropriately controlled.
• Responsible for ensuring and monitoring the quality of data held within their delivery function in accordance with the Employers and Mitie's data standards.
• Oversee the Management of project delivery to the agreed level of quality, programme and budget.
• Ensure that accurate project information is held on the agreed technology platforms and is updated in a timely manner.
• Work closely with the Programme manager to ensure a coordinated approach to the development and delivery of projects.
• Regular review of resource levels and utilise as required the functional support from the CG&D PPS.
• Develop positive, supportive working relationships with your team and other colleagues ensuring collaboration.
• Develop relationships with key customers to promote confidence in delivery and increase project opportunities.

Knowledge Skills & Experience

Qualifications:

• Preferably degree qualified in a Construction Discipline (although not essential).
• Membership of a construction related institute e.g. RICS/CIOB/RIBA/CIBSE/MIET or APM Membership preferable.
• Construction safety qualification (IOSH, NEBOSH or CITB).
• A minimum of 5 years of experience in a senior related role.

Experience:

The successful candidate will have a proven track record of project delivery within the public sector with demonstrable experience in leading and managing complex project programmes.

• Commercially strong and financially focused.
• Fully conversant with all applicable legislation, regulations and standards.
• Demonstrate knowledge and implementation of Professional Services and Construction contracts
• Have the ability to plan projects using at least 1 industry standard programming package.
• Competent in the use of MS Office suite of applications.
• Experience in the use of CAFM systems (desirable).
• Experience of working within the construction industry (essential).
• Experience in change management.
• Management experience in the appointment of consultants, sub-contractors and supply chain.
• Collation of service data, detailed reporting and performance analysis.
• Proven track record in successful people management.
• Must be able to deliver the above at pace, working to multiple deadlines and also deliver works accurately.
• Take a lead role in and development of project opportunities and help deliver growth.
• You will be expected to work to your own initiative, whilst also working well as an integral team member.  
• Develop long-term relationships with clients.
• Understanding and application of BIM to level 2 and the application of Government Soft Landings (GSL)
• Innovation and application of Net Zero Carbon Initiatives.
• Understanding of sustainability appraisals and subsequent DREAM and CEEQUAL process.

Person

• Effective leadership, interpersonal and communication skills.
• The ability to create a sense of community amongst the members of the project teams.
• Good knowledge of project management approaches, such as APM PMQ.
• Good knowledge of budgeting and resource allocation procedures.
• Sufficient seniority and credibility to advise on their projects in relation to the programme.
• Flexible in approach to resolving issues and delivering programmes.
• Champions change and encourages innovation and the implementation of new ideas.
• Reinforces a team approach on client projects and internal initiatives.
• Communicates effectively with clients to identify needs and evaluate alternative business solutions and strategies.
• Provides senior level resolution to client issues.
• Possess the moral courage to challenge the unacceptable and negotiate complex issues.
• Hold a Full UK Driving licence.
• Experience of working in an MOD environment desirable but not essential.
• Successful candidate will need to achieve a minimum-security clearance to an SC designation.