Role: Hard Services Engineering Manager
Hours: 40 hours a week
Location: Crawley

At Mitie, our people are our greatest strength. We're looking for a Hard Services Engineering Manager to lead hard service disciplines on site, ensuring full statutory compliance and delivering high‑quality FM services to the Thales client.

Job Overview

• Ensure full statutory, mandatory, and contractual compliance
• Lead all hard service disciplines across site
• Support the FM team to deliver high‑quality services to clients and customers
• Strengthen stakeholder relationships and provide FM resilience
• Optimise systems and processes to improve efficiency and reduce energy use
• Develop understanding of contract commercial and delivery frameworks
• Manage PPM and reactive works to meet SLAs and KPIs
• Line manage engineering teams to maximise productivity
• Drive 100% PDA usage through training, auditing, and compliance
• Maintain engineer training matrix and support development and mentoring
• Manage subcontractors in line with contractual requirements

Role Responsibilities:

• Manage additional works, including scope agreement, quotations, and delivery
• Review subcontractor RAMS, issue permits, and ensure compliance
• Ensure certification is uploaded to Maximo, SharePoint, and site records
• Proactively engage clients and key stakeholders to maximise satisfaction
• Ensure all works follow Mitie Safe Systems of Work and H&S policies
• Assist with monthly reporting and FM initiatives
• Promote the One Team ethos across service lines
• Lead health & safety ownership, reviews, huddles, and audits
• Enhance service delivery through cross‑functional teamwork
• Build a proactive, customer‑focused hard services delivery model
• Challenge supplier quotations and lead energy‑saving initiatives
• Support quarterly energy performance reviews
• Attend and represent Mitie at client meetings when required
• Escalate technical issues to the Hard Services and Energy Lead

Required Qualifications:

• Experience in M&E environments
• Knowledge of mechanical, electrical, and specialist systems
• Experience managing multi‑skilled engineering teams
• Mechanical Engineering qualification
• Water management experience (desirable)
• Strong customer focus and communication skills
• Health & Safety knowledge (IOSH Working Safely)
• Full, clean driving licence and ability to work at heights
• Organised, flexible, and able to manage administrative tasks
• Reliable, professional, and able to work independently or as part of a team

There's a place for you at Mitie, join us today!

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