Looking to move roles but not leaving the Mitie family?
Why not share your experience with others about life at Mitie?
Looking to move roles but not leaving the Mitie family?
Why not share your experience with others about life at Mitie?
Better places, thriving communities.
Job Advert: Guest Services Supervisor – York Roc
Location: York Roc
Hours: Monday to Friday, 40 hours per week
Contract: Permanent
Join the Mitie Signature Team
Mitie is offering an exciting opportunity to become our Guest Services Supervisor, working at York Roc with occasional travel to other sites in the Eastern Region. You'll lead our Guest Services team, ensuring top-tier customer service for one of our prestigious clients.
Why Join Us?
At Mitie, we believe in delivering exceptional service, supporting our team to grow, and fostering innovation. This is your chance to lead a talented team, build strong client relationships, and make a real difference in people's lives.
Your Role and Responsibilities
- Deliver Outstanding Service
- Ensure Key Performance Indicators (KPIs) are consistently met.
- Drive service standards, ensuring the team follows Standard Operating Procedures (SOPs).
- Provide training and lead by example to establish service excellence
-Take part in the Signature newsletter along side other Guest Services colleagues
- Align team objectives with company goals.
- Identify and implement improvements and innovative practices.
- Support on-site projects and wider business initiatives.
Health, Safety, and Wellbeing:
- Investigate potential hazards and incidents.
- Deliver toolbox talks and conduct risk assessments.
- Promote a culture of health and wellbeing within the team.
People Management:
- Take charge of the recruitment, induction, and ongoing development of the team.
- Oversee performance reviews and professional Development Plans.
- Manage absences, ensuring service coverage in line with service level agreements.
- Nurture team morale and proactively motivate your colleagues.
Finance and Commercial Awareness:
- Track budgets for uniforms, travel, training, and absence cover.
- Highlight potential financial risks and liaise with your Line Manager appropriately.
Engagement and Communication:
- Drive team engagement through reward programmes and initiatives.
- Promote clear team communications aligned to company values.
- Host regular team meetings and share updates with management.
- Act as the main point of contact for our clients and stakeholders.
- Build strong professional relationships that benefit the team and support client objectives.
Additional Duties:
- Support Guest Services across York Roc and other Eastern Region sites as needed.
- Build relationships with stakeholders, contractors, and guests while ensuring a culture of customer excellence.
- Conduct audits and inspections, identifying solutions to refine service delivery.
- Manage site cover during unplanned absences.
What We're Looking For:
Experience & Skills:
- Minimum of 2 years' experience in customer service roles (e.g. reception, hospitality, administration).
- Proven leadership and team management skills.
- Comfortable travelling to sites in York, Doncaster, Leeds, and Derby, Huddersfield (full UK driving desirable but not essential).
- Excellent communication skills and proficiency in Microsoft Office tools (e.g. Outlook, Word, Excel).
Desirable Qualifications:
- An IOSH Certificate would be advantageous but not essential.
- Candidates should hold A-Level qualifications (or equivalent).
Health & Safety Responsibilities:
- Always adhere to Mitie's policies and procedures.
- Use equipment and PPE correctly.
- Report risks, deficiencies, or training needs to your Line Manager.
Be Part of Our Commitment to Growth, Innovation, and Excellence
If you're passionate about delivering exceptional Guest Services, developing a team, and driving innovation, this is the role for you. Join us and make a difference as part of Mitie's Signature Team.
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Apply today to begin your career as a Guest Services Supervisor!
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
Looking to move roles but not leaving the Mitie family?
Why not share your experience with others about life at Mitie?
