Guest services Receptionist

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  • Ref:
    53315
  • Location:
    Guernsey, Alderney, Sark, Herm
  • Employment:
    Full time

Meet the recruiter

Ashish Singh

Ashish.Singh@mitie.com

+44 333 010 7454

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Looking to move roles but not leaving the Mitie family?

Why not share your experience with others about life at Mitie?

Join us and help deliver the exceptional, every day.


 

Role Responsibilities and Training Requirements: Warmly greet all guests/visitors with a smile, following agreed standards. Escort guests to required destination (if required), ensuring smooth transitions between team members at each stage of their journey. Welcome and escort guests to meeting rooms, taking coats and luggage as required. Set-up meeting rooms to the required standard (including the set-up of food and beverages where applicable) and ensure that they are checked prior to any meeting taking place. Carry out cleaning duties to ensure all areas of the office, both client and internal spaces are up to the expected standard.Continually develop client knowledge, with the aim of surprising and delighting at every opportunity.Helping to deliver catering services and maximising sales opportunities through selling techniques. To actively gain client feedback in all areas of the business and in turn share this with your line manager.Support the Facilities team as required in all aspects of their role, such as scanning, archiving, desk counts, managing contractors etc.

Team Work and Communication::; Communicate effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communication. Maintain a strong awareness of business activity and communicate all updates with your team members. Build relationships with the EA community and the business to ensure the smooth running of the office operation and to have a full understanding of all necessary client information. Communicate to your Regional Manager about any new / ongoing / potential issues and complaints so that they are addressed accordingly. Follow this up promptly with a detailed email.Communicate effectively with the relevant areas in the business on new bookings, changes to existing bookings and on any cancellations.Provide assistance according to business needs e.g. lunch cover, annual leave cover etc.Support the training of new team members.

Working Environment and Responsibilities::  Maintain a clear, presentable working area at all times and report all maintenance faults/hazards and cleaning requests to the Regional Manager.  Monitor progress to ensure issues are promptly rectified and escalate to your Coordinator/Manager as necessary. Check rooms are set up correctly according to the booking requirements. Monitor cleanliness and that all requirements for food and beverage, audio visual etc. are ready and available at the requested time.Ensure kitchens and coffee machines are fully stocked, clean and in working order.Oversee stock control for consumables (catering stock) and ensure everything is in order and in stock at all times.

 

 

 

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 68,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

 
 

Looking to move roles but not leaving the Mitie family?

Why not share your experience with others about life at Mitie?

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Benefits

Pensionpension
Life Assurancelife-assurance
Cycle to Work Schemecycle
Employee Shares Schemesshares
Salary Finance Optionsfinance
Holidayholiday
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