Looking to move roles but not leaving the Mitie family?
Why not share your experience with others about life at Mitie?
Looking to move roles but not leaving the Mitie family?
Why not share your experience with others about life at Mitie?
Better places, thriving communities.
Contract: Permanent – Full time
Hours: 40 per week
Pay: £12.86 per hour
Location: Westgate Shopping Centre, Albion House, Littlegate Street , Oxford, Oxfordshire, England, OX1 1AN
Job objectives and responsibilities
Maintain a positive, empathetic and professional attitude towards our guests, brand partners and colleagues.
Be confident in using radios to reach colleagues or centre personnel
Be proficient using Outlook, Excel and Office
Know our centre so you can answer questions from all those working, visiting or living around Clarks Village
Demonstrate cooperation, professionalism and team spirit within our Guest Services Team
Work with a positive demeanour and support others in the team when required
Be open to change and be flexible within your team where requirements are necessary
The role of Guest Services includes being inside and outside all times of the year, all weathers and rotate in/out with colleagues
Report anything in need of repair or replacement to the appropriate person
Always keep the cleaning area and space clean and tidy. Keeping cleaning materials safely stored
Maintain polite and good communication with your colleagues, tenants and Guests
Be prepared to undertake further training
Main duties
Respond promptly to guest inquiries within 24 hours maximum
Provide local information to support Tourism
Driving Guest feedback through the Share your thoughts platform
Manage the Lost & Found property and Shop Mobility. Be vigilant in all handover communications
To ensure work is carried out in a safe and proper manner. Considering all Health and Safety legislation. Mitie policies and procedures, risk assessments and method statements
Be accountable and follow up on any communication forwarded to colleagues or management
Communicate and coordinate with colleagues as necessary and use the handover diary
Maintain confidentiality in all aspects of client and staff information
Communicate with guests through various channels including telephone, email and social media
Acknowledge and resolve guest feedback and complaints and be accountable for following up with guest interactions.
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Since 1987, Mitie’s 72,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
Looking to move roles but not leaving the Mitie family?
Why not share your experience with others about life at Mitie?
