Guest Services Concierge & Workplace Experience Host
Location: Heart of Edinburgh | Employer: Mitie | Client: Leading Global Financial Institution
Salary: £27,350 per year | Hours: 40 hours per week

Do you have a passion for exceptional service and want to work in a role where every day is different?

We are looking for a Guest Services Concierge & Workplace Experience Host to join our World Class, Hospitality Assured, and PFM Award-winning team in Edinburgh. This is your chance to support one of the world's most respected financial institutions in a vibrant, modern office space.

In this highly visible role, you'll be the go-to person for workplace experience, creating a welcoming environment for staff and visitors, and ensuring the smooth running of day-to-day operations.

Why You'll Love This Role

• Salary: £27,350 per year, working 40 hours per week
• Be the face of excellence – greet, assist, and support building occupants and visitors
• Dynamic, varied work – from hosting guests to keeping the workspace running flawlessly
• Award-winning culture – join a team recognised for service excellence and innovation
• Central Edinburgh location – work in the heart of the city with world-class facilities

Your Day-to-Day

No two days are the same! Your responsibilities will include:

• Creating a welcoming workplace: Walk the floor to support staff, maintain tidy shared spaces, and assist proactively where needed
• Reception & guest support: Provide a seamless front-of-house experience and assist with events
• Managing daily operations: Oversee mail, courier deliveries, stationery supplies, lockers, and kitchen areas
• Point of contact for facilities issues: Log work orders, track requests, and coordinate solutions
• Promoting safety & wellbeing: Report hazards, support fire procedures, and uphold Mitie's QHSE standards
• Supporting the team: Assist with reports, audits, service delivery reviews, and cover holidays/training periods

What We're Looking For

• A genuine passion for customer service and creating exceptional experiences
• Strong communication and interpersonal skills with a professional, approachable manner
• Experience in a hospitality, concierge, or front-of-house role is preferred
• Confidence to follow procedures, uphold standards, and challenge service issues if needed
• Proactive and detail-oriented – always looking for ways to improve the workplace experience