Better places, thriving communities.

Front of House Officer - Customer Service blend role of Porter and Messenger service duties on MOPAC Staff to the MPS Sites across London. 

Job objectives and responsibilities:

   As part of the FOH support team, to act as a focal point for receiving Guests, Visitors and external MOPAC Staff to the MPS Sites. 
•    To undertake all aspects of the reception Porter and Messenger services:- 
•    Greet visitors, answer the telephone, check identities and issue passes, host visitors as required, to exit visitors and to ensure that all operational procedures are followed
•    Set up Rooms and venues as requested, assist the site management to relocate furniture and items as per requests
•    To receive all the internal and external mail for the site, check, divide and distribute the posts to the personal onsite accordingly, collect all the letter to be franked accordingly before  
•    To provide support to the customer services team as required

Main duties:

To undertake all duties as described and in accordance with the Reception Procedures Manual. 

• •    To maintain the appropriate standards of conduct, dress, hygiene and appearance of a “Front of House” appointment, whilst being polite, efficient and presentable at all times.
  •    To make staff, colleagues and visitors feel welcome and to aim to make the guest's time at the office a business-like and pleasurable experience. 
  •    To be readily able to answer any questions and / or find out the answer promptly
  •    To receive and look after guests until they are met by their host.
  •    To ensure that the security of the premises is maintained as far as is practicable
  •    To maintain a quality reception area
  •    To provide a booking service for rooms 
  •    To provide a helpdesk service for reactive maintenance
  •    To maintain the telephone system as directed
  •    To liaise with the customer services team with regard to customer care
  •    To administer the delivering and collecting of company 
  •    Setting up of meeting room space to the clients specification requirements  
  •    Provide informative and helpful guidance to those requiring assistance finding, booking and using meeting rooms
  •    Take delivery of post both internal/external
  •    Delivering post around the building to different departments  
  •    Use of franking machine and other equipment to send post.
  •    Use of computer to answer email queries.
  •    Report any building faults or H&S concerns.
  •    Undertake such other duties as may reasonably be required.
  •    Sorting post ready for collection.
  •    To be accountable for security and safe keeping of all stock and equipment within your area of responsibility
  •    To comply with the Clients policies on Recycling and waste disposal.
  •    To ensure that customer complaints are promptly dealt with, and action taken to prevent reoccurrence
  •    Replenish equipment and crockery etc that is required for service, before, during & after service.
  •    Ensure hygiene levels are maintained in accordance with current legislation and provide a safe environment for customers and staff.
  •     Ensure you comply with the current dress and personal hygiene regulations.
  •    Attend all mandatory meetings (including Topsides) and training courses as required for the betterment of the operation and personal development
  •    To undertake other reasonable tasks as requested. 

Person Specification: 

• Previous experience in a front‑of‑house, customer service, or workplace services role ,within a corporate or public service environment is desirable.

• A confident, friendly and approachable communicator who enjoys building positive relationships with others.
• Takes pride in maintaining a high standard of personal presentation and professionalism.
• Comfortable in using Microsoft Office and general IT systems.

• Proactive and hands-on with the ability to manage varied tasks and respond to day‑to‑day workplace needs.
• Good time keeper.
• Must be reliable and well organised.
• Good standard of general education.
• Good communication skills - specifically verbal preferably with a second language`.