Facilities Manager

Location: Reading (Primary) with travel to Oxford & London sites

The Role

Mitie is seeking a technically qualified and commercially astute Facilities Manager to oversee the delivery of integrated Facilities Management services across the Thales account.

This role is primarily based in Reading, with responsibility for additional sites in Oxford and London. You will take ownership of both hard and soft FM services, acting as a key client interface and driving operational excellence across a varied and high-profile estate.

This is a fantastic opportunity for a proactive and client-focused FM professional who thrives in a multi-site, technically complex environment.

Key Responsibilities

• Lead the end-to-end delivery of hard FM services (M&E, compliance, PPM, reactive maintenance) and soft FM services (cleaning, security, waste, catering, etc.)
• Ensure full compliance with statutory regulations, health & safety standards, and industry best practice
• Act as the primary point of contact for Thales stakeholders, building strong, trusted client relationships
• Lead, motivate, and develop on-site teams and specialist subcontractors to ensure high performance
• Oversee asset management, lifecycle planning, and maintenance strategies across the portfolio
• Manage budgets effectively, driving cost efficiencies and identifying value-add opportunities
• Monitor and report on KPIs and SLAs, implementing continuous improvement initiatives
• Produce operational reports, support audits, and ensure robust governance and compliance standards
• Support mobilisation activities and project delivery across the account as required

About You

• Proven experience delivering both hard and soft FM services in a client-facing, multi-site environment
• Strong technical background (e.g. Engineering, M&E, Building Services) – essential
• Relevant qualification such as HNC/HND/Degree in Engineering or Building Services (or equivalent experience)
• Excellent understanding of statutory compliance, including HVAC, electrical systems, and building services
• Experience managing multi-site portfolios with a hands-on, solutions-driven approach
• Strong leadership skills with the ability to influence and engage stakeholders at all levels
• Commercially aware, with experience managing budgets and driving efficiencies
• IOSH or NEBOSH qualification (desirable)
• Full UK driving licence and willingness to travel between sites