As the Facilities Manager, you will manage and deliver the Facilities Management services for the agreed (Soft and Hard) – Tier 1 Offices/Tier 2 offices/ Tier 3&4 offices and allocated branches ensuring the team, Mitie Service Lines and 3rd party suppliers maintain and repair the services of the facility in line with the clients' contractual requirements, agreed timescales and budget. This role will report to the IFM Region.

Main Duties

You will manage building Facilities Management service delivery and relationship management with key building stakeholders for Office. Develop strong working relationships with the key business stakeholders to fully understand their requirements, as well as manage Health and Safety ensuring processes and procedures are adhered to creating a safety culture. The Facilities Manager will manage and deliver the FM services to a high standard working in a matrix with LBG colleagues / stakeholders.

You will also be responsible for:

• Identify and report any business/ operational risks following processes.
• Proactively undertake daily/ weekly building inspections and report and defects identified via helpdesk ensuring timely resolution within agreed SLA's and ensure building is ‘fit for purpose'.
• To pro-actively manage the delivery of property integration plans managing and resolving any business issues throughout via the PWR process
• To support property integration plans in conjunction with the business and other property teams that support both the property exits and business needs, in line with LBG Workplace Strategy Programme
• Identify/deliver opportunities to deliver continuous improvement liaising with Line Manager to ensure consistency across the portfolio.
• Support the IFM Regional Facilities Manager in establishing clear performance targets (SMART) for the team which will significantly improve performance and measure success factors identify growth through extending current areas and developing new services and new markets – Mitie First
• Manage and support call out/ escalations for the building.
• Manage 3rd party suppliers to ensure no breach of policy and drive innovation/ best practice.

What we are looking for

• Extensive experience within Facilities/Estates management. 
• Financial services background / 5* Hotel background
• Excellent customer service skills
• Commercially astute and able to prepare, articulate and present a sound and profitable business case.
• Excellent relationship management, communication and negotiation skills with the ability to build, manage and maintain these relationships. Highly customer focus and the ability to exceed expectations.
• Ability to work collaboratively with other specialists to improve service delivery and address service delivery issues.