Ref:
95191
Posaddress2
Cowley
Location:
Oxford
Employment:
Full time
Role Classification:
2

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Looking to move roles but not leaving the Mitie family?

Why not share your experience with others about life at Mitie?

Better places, thriving communities.

Join Mitie – the future of high performing places

Role: Facilities Coordinator
Hours: Shift pattern (06:00–18:00 / 18:00–06:00)
Contract: 6 Month Fixed Term Contract

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Facilities Coordinator who will act as the customer-facing representative across a busy manufacturing site, bringing together multiple FM services into one seamless experience for stakeholders.

Reporting to the Helpdesk and Office Manager and forming part of the Service Assurance team, this role offers excellent opportunities for development, upskilling, and progression. You will play a key role in enhancing customer experience, building strong relationships, and ensuring service delivery consistently meets and exceeds expectations.

Role Responsibilities

Act as the first point of contact for FM issues, logging and managing work orders via CAFM systems (SAP, Maximo, Click), while ensuring accurate updates and communication with stakeholders
Coordinate and optimise engineer allocation to ensure SLAs are met, proactively identifying risks to KPIs and escalating as required
Support the delivery of effective FM services by managing third-party access, monitoring BMS alarms, and ensuring compliance with site standards and expectations
Work collaboratively with the Helpdesk and Service Assurance team to drive efficient reactive maintenance, maintain service quality, and continuously improve through customer feedback

Required Qualifications

Strong organisational, communication, and stakeholder management skills, with the ability to prioritise in a fast-paced environment
Experience of FM operations and CAFM systems (e.g. SAP, Maximo), with good IT skills across Microsoft Office
Customer-focused and commercially aware, with the ability to interpret data, monitor KPIs/SLAs, and identify trends
Self-motivated, resilient, and a collaborative team player who takes accountability and delivers a professional, dependable service

Health & Safety Responsibilities

Follow company policies and procedures, using all equipment and PPE correctly
Report risks, incidents, or system deficiencies that may impact service delivery, safety, or the environment
Communicate any training needs or concerns to your Line Manager via the appropriate channels

There's a place for you at Mitie, join us today!

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.