We are looking for an experienced Facilities Co-ordinator to work with and support the Facilities Manager in delivering the day-to-day operation for a busy client property in Nottingham City Centre on the E.ON account.

This role is a fixed 12 month contract to cover Maternity Leave

The role is 35 hours per week and will be office based in Nottingham City Centre, Monday to Friday, hours to be agreed and can be flexible to suit the needs of the business.

The account is responsible for total FM delivery for the client on site and includes cleaning, catering, security, Post room, landscaping and Maintenance.

You will also support the wider team in the delivery of all services, Health & Safety requirements including updating risk assessments, employee training and embedding the LiveSafe culture. 

You will have experience of facilities management service delivery, ability to work with and manage a diverse team, problem solve, have excellent customer service skills and have proficient I.T skills including MS Word, Excel and PowerPoint and knowledge of CAFM tools. 

You must have excellent analytical skills, a high level of resilience and a desire to succeed.

Main Duties

Your day to day role will be to:

• Support and work alongside the Facilities Manager on site and liaise with the wider team to enable and successfully meet the needs of the client and the business.

• To provide a work environment that embraces the Mitie/E.ON values. Create a place of work that supports employees to work safely and  gives them  opportunity to develop and feel valued.
• Assist the Facilities Manager with recruitment, training and development of employees of the team, giving directions on roles, policy and process, resolving problems concerning employee's work performance, implementing individual MiReviews/training plans and regularly formally review to develop them to their full potential. This can be supported by the wider mitie organisation.
• Ensure that all employees are trained and competent to carry out their role.
• Assist the Facilities Manager with cleaning and catering audits – ensuring they are carried out monthly and fed into the central report.
• Support in the management of annual leave for the team to ensure adequate staffing levels are maintained at all times.
• Ensure that time and attendance procedures are strictly adhere to.
• Attend all necessary internal and external training and development programmes in order to meet the needs of the business and your personal development needs.
• Assist and manage all aspects of Service Delivery policies, procedures, service standards and initiatives and ensure these are effectively implemented and adhered to consistently by all, measured by KPI reporting.
• Lead by example in the use of best practice of the company's standards, values and behaviours.
• Ensure current and in date Risk Assessments and Method Statements are completed, in place and reviewed annually.
• Ensure toolbox talks are scheduled and delivered to staff – face to face with the right level of engagement for each group or individual.
• Positively engage with staff on health and safety matters and act on their concerns.
• Attend all site forums with the Facilities Manager, or on behalf of - and take active role in resolving issues for the better of the customer and the contract.
• Maintain a great relationship with the mitie team, client and also the site stakeholder.
• Identify and report Hazard observations in a timely manner.
• Ensure all customer queries and complaints are dealt with in a timely and effective manner and that the client is kept fully informed of what action has/is being taken.
• Assist the Facilities Manager to ensure total wage costs (including Agency Staff), materials and consumables are kept within budget, ensuring shifts are not over or under staffed and that rosters/shift patterns are sufficient for the needs of the contract, including maintenance and upkeep of Workplace Plus.

WHAT WE ARE LOOKING FOR

The ideal candidate must have excellent customer service skills, analytical skills, a high level of resilience and a desire to succeed in a very busy environment.

Also:

• Experience gained within a similar role.
• IOSH (NEBOSH –Desirable)
• Previous experience (at least 2 years) in successfully managing service delivery in a challenging and demanding service operations role.
• Knowledge of service delivery in an FM environment highly desirable.
• Experience of working in a service environment driven by customer SLAs, performance measurement and personal work targets essentials.
• IT literate in MS Office (particularly Excel), and service desk systems essential.
• FM Industry experience.