Duty Security Manager

Reporting to: Security Operations Manager
Salary: £18.74 per hour
Shift Pattern: 12-hour shifts (Days, Nights, Weekends & Bank Holidays) – 7 On / 3 Off / 7 On / 4 Off (average of 56 Hours per week)

Role Overview

The Duty Security Manager is responsible for the daily leadership, management and operational delivery of security services across a high-profile Mitie estate. This is an operational role requiring a proven security leader capable of managing people, incidents, client relationships and business-critical operations.

The successful candidate will be expected to take command during security and life-safety incidents, maintain the highest standards of professionalism and compliance, and provide effective leadership to Security Supervisors and Officers.

Essential Experience & Skills

Applications will only be considered from candidates who can demonstrate:

• Proven security management experience within a corporate, financial, critical infrastructure or similar high-profile environment.
• Experience managing Supervisors and Security Officers.
• Strong incident management experience, including acting as the operational lead during emergencies.
• Bronze Commander qualification, JESIP training, or demonstrable experience managing incidents to an equivalent command level.
• Proficient in dealing with HR matters, including employee relations, investigations, performance management, disciplinary procedures, grievance handling, and compliance requirements.
• Excellent knowledge of security operations, risk management, emergency response and compliance requirements.
• Strong report writing, communication and stakeholder management skills.
• Ability to make effective decisions under pressure and lead teams during critical incidents.

Key Responsibilities

• Manage all security operations and personnel across the estate.
• Lead and coordinate responses to security incidents and emergencies.
• Ensure compliance with all policies, procedures, audits and contractual requirements.
• Conduct operational inspections, key audits and performance reviews.
• Support training, succession planning and development of security personnel.
• Maintain strong relationships with clients and key stakeholders.
• Ensure effective escalation of incidents and operational risks.

Selection Process

This is a demanding leadership role with a rigorous competency-based recruitment process.

Candidates should expect assessment of:

• Incident Management
• Leadership and Decision Making
• Staff Management
• Investigations and HR Processes
• Client Relationship Management
• Risk and Security Management
• Excellent Communication Skills

Please note: This role is designed for experienced security managers and is unlikely to be suitable for candidates whose experience is limited to frontline security officer duties without demonstrable management responsibility.