Contract Type: Permanent
Type: Part Time
Hours: 20 hours per week
Shift Pattern: Saturday to Sunday, 06:00 - 18:00 (10hrs per day)
Pay: £14.15 per hour
Location: St George's University of London Hospital, Blackshaw Road, Tooting, London, Greater London, England, SW17 0QT

Our values and behaviours

Delivering the exceptional, every day
Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
Our promise to our people: a place to work where you can thrive and be your best every day.
Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
Our culture – our core values and how we behave:
• We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
• We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
• We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
• Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
• Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

Job objectives and responsibilities

• Leads on menu development, service offer and environment. Develops fit for purpose solutions across the business.
• Delivers and develops the service for Mitie Healthcare, taking ownership and acting promptly to get things done whilst demonstrating a commitment to high quality standards
• Responsible for achieving the targets budgeted and exceeds these targets where possible.
• Plans meals and menus, theme days and special offers to provide adequate information to patients.
• Supervisors act as quality control, ensuring customer satisfaction through training employees properly and adhering to company policy.
• Supervises, encourages and supports employees, ensures company standards are met. Directs the employees through their daily routines and interacts with customers to make sure that they have an exceptional experience.
• Ensures food is correctly and safely prepared in line with the HACCP regulations
• Manages inventory of supplies to support all stock controls protocols
• Ensures compliance with all Food safety requirements.
• Ensures all policies and procedures are strictly adhered to. Takes reasonable care for the health and safety of themselves and others.
• Delivers budgeted profit and turnover for areas of responsibility. Assists with the development and control of the contract budgets ensuring margin expectations are clear.
• Measures and establishes appropriate targets and objectives, and analyses, appraises and interprets

.Performance for the contract in line with set criteria agreed by the patient catering manager.
• Organises, divides, and delegates/distributes workload into manageable activities, dependant on expertise/area of focus whilst tracking completion levels to successfully achieve the desired milestones.
• Sets objectives and goals for the team and what the next steps/ priorities are to meet those goals.

Main duties

• Complies with requirements for Mitie Healthcare
• Identified training requirements of the catering operation and administers the appropriate level of training required through effective collaboration with the Training manager.
• Ensures that COSHH, HACCP and QHSE regulations are adhered to by the team.
• Understands and adheres to proper food handling, safety and sanitation standards during food preparation, service and clean up
• Costing and nutritionally evaluating meals and menus to offer balanced and varied options
• Ensure all allergen information is displayed and available to all customers for each product produced on site
• Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
• Ensures all food is stored safely and at the correct legal temperatures.
• Ensures specified lines of communication are followed always, with attention to escalation and problem reporting.
• Ensures that all colleagues are trained in accordance with clients and companies requirements meeting both hard & soft needs
• Uses initiative to identity talented colleagues across their teams and site to ensure they are developed/supported through their career aspirations and building a pipeline of successors.
• Utilises the internal HR systems, people support services and guidance to promote best practice and enable their people management accountabilities.
• Ensures that all payroll and absence management process are effectively controlled to minimise disruptions and impacting on engagement levels.
• Ensure a comprehensive cost analysis is planned and deployed for all menus, ordering for catering and receipt/storage of all goods.
• Ensuring the highest customer service standards are met and addresses any service failures in a timely manner.
• Ensures all staff and business units fully adhere to company retail brand, promotions, etc
• Follows the Company's QHSE procedures within the course of their role and ensures that the Team are performing their duties within the guidelines always.
• Undertakes additional duties in line with capabilities as required to fulfil requirements needed by the contract
• Responsible for ensuring there are adequate staffing levels across the department in-line with contract specification and demand
• Plans, allocates and evaluates work carried out by individuals, teams and self & provides and organises information for action
• Ensures that all colleagues are trained in accordance with clients and companies requirements meeting both hard & soft needs.
• Communicates in an engaging way, ensuring inspiring and motivating messages are conveyed across all teams.
• Effectively resources the team in line with business requirements and takes a proactive approach through business forecasting.
• Manages performance management for the entire team, ensuring there are mireviews completed for all team members with clear next steps
• Uses initiative to identity talented colleagues across their teams and site to ensure they are developed/supported through their career aspirations and building a pipeline of successors.
• Ensures that engagement action plans are brought to & kept alive across the entire team, creating a positive environment that contributes to making Mitie a great place to work.
• Utilises the internal HR systems, people support services and guidance to promote best practice and enable their people management accountabilities.
• Ensures that all payroll and absence management process are effectively controlled to minimise disruptions and impacting on engagement levels.
• Fully responsible for purchases and stock control. Develops processes to ensure all service provisions are captured and billed correctly
• Coaches & develops their teams to be the best they can be at work enabling them to achieve their full potential.
• Brings to life the Mitie values daily ensuring they & their teams demonstrate the exceptional everyday.
• Leads on all employee formal meetings, such as any employee relations topics, restructuring, TUPE or any other consultations.

Person Specification

• Strong creativity skills with an ability to think beyond their processes & procedures with a passion for driving high standards, within their environment.
• Has a strong standard of both literacy and numeracy skills
• They possess an intermediate knowledge level of all Microsoft office packages. Fully competent in the use of PCs and other types of technology
• Has developed excellent written, verbal communication and negotiation skills to support them in their role.
• Fully capable of understanding and maintaining the confidentiality across the site and respecting the needs of all stakeholders.
• Works well under pressure to meet the challenging deadlines for both operational and people aspects of their roles.
• Can effectively plan and manage own workloads, however understands when to ask for support when needed.
• A team player with the ability to lead by example through operational excellence, strong interpersonal skills and the ability to interact at all levels.
• Demonstrates forward thinking/planning, with a positive 'can do' attitude and can flex their style to meet the needs of the business
• Strong financial acumen with the ability to manage costs and ensure budgets are met
• Represents Mitie and the client always in a professional, courteous and confident manner
• Uses effective communication to ensure teams are well equipped across the entire Healthcare business unit.
Health and Safety responsibilities
• Follow Group and company policies and procedures always;
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
• Use all work equipment and personal PPE properly and in accordance with training received;
• Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;