Detention Custody Officer (DCO) - International Immigration Removals

Working as a DCO within our Gatwick team means that you will be escorting immigration returnees within the UK and flying internationally to their country of origin, other modes of transportation can be used in some circumstances. This will mean you are the responsible for maintaining high standards of safety and security for those being removed from the UK, whilst promoting their welfare and decency.

In this fast-paced and sometimes physically challenging role you will need to have strong communication and interpersonal skills to support colleagues, work together in teams and a passion for delivering exceptional service to our returnees. No two days are the same and as you gain experience within this challenging role, we'll support you throughout your time to grow and develop. 

Due to UK Government Standard Security Clearance, DBS and Vetting associated with this role the following points are applicable to proceed with an application for this position:

• You are a British passport holder.
• You hold a full and valid UK manual driving licence, held for at least 12 months.
• Over the age of 21.
• If you have points, it must be 6 or less on your licence.
• You have lived in the UK continuously for the past 5 years and have not spent any single period of more than 3 consecutive months outside the UK during this time.
• You have strong English and maths skills, equivalent to GCSE level, with the ability to produce clear written reports that may be reviewed by official authorities.
• You are physically fit and capable of meeting the demands of a role that may involve sustained physical activity.
• You are willing and able to receive a Yellow Fever vaccination, which is a mandatory requirement for travel to certain countries.

Who we are looking for
We're looking for respectful, diligent, and caring people to join our team. Being a Detention Custody Officer demands patience, resilience, and professionalism to handle an ever-changing day. You'll need the emotional intelligence to understand and reassure others, even if you can't speak their language. Adaptability is important, as is a genuine commitment to safety, respect, and dignity. In return you will receive the below:

• Basic Salary £37,625
• 37.5 hours per week, this will be on a shift pattern of 10 days on and 4 days off, 365 days a year.
• Free Parking
• Charter uniform provided 
• 225 hours annual leave allowance
• Employer pension scheme
• Employee benefits and discounts schemes
• Life assurance

Training 
Once you have passed our selection and vetting process, you'll begin your Care & Custody career by completing a paid 4-week initial training course (ITC) Monday to Friday 8am - 5pm locally. This is followed by a residential programme focused on teaching the safe and lawful application of physical restraint and use of force. Both this and continued development over the next 12 months alongside on the job mentoring and assessments, you will gain our accredited Level 3 apprenticeship in Detention and Custody which will fully equip you for this role.

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.