Detention Custody Officer - Immigration Services - Heathrow Airport

  • Ref:
  • Posaddress2
    Heathrow Airport
  • Location:
  • Employment:
    Full time

Meet the recruiter

Douglas Johnson

+44 7970 107172

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Since 1987, Mitie’s 68,000 employees, have been serving companies and communities across the world. We're the UK’s leading facilities management company. Our clients range from banks to retailers, hospitals to schools, and critical government sites. We make a positive difference to millions of people, every day, and we're very proud of this. Join us and together there's no limit to what we can achieve.

Working as a Detention Custody Officer within our team will provide you with the opportunity to maintain high standards of security and safety whilst promoting the welfare and decency of residents staying at our immigration removal centres. This is a fast-paced environment where no two days are the same. As you gain experience within this challenging role, we'll support you throughout your time to grow and develop. 

Our people come from a variety of backgrounds, you will have the communication and interpersonal skills to support colleagues, work together in teams and deliver an exceptional service to our detainees.  

Your new role as a Detention Custody Officer will be to escort and safely transport immigration residents across the UK.

Detention Custody Officer – Heathrow Airport

  • Salary £30,002.46 per annum contractual hours 42  - (opportunity to earn an extra £2,500 during your first 2 years' service with our Stand Out Bonus Scheme)
  • Fixed Shift Pattern provided in advance   
  • Full flexibility will be required as this is a 24- hour service, 365 days a year. Your rolling shift pattern will cover both days and nights  
  • Previous experience of dealing with sensitively in a wide variety of people who have been agitated, confused or angry would be an advantage. Excellent problem-solving skills in addition to having the ability to keep calm under pressure will be key to developing your Care & Custody career.

We are looking to fill a training course commencing on the 6th March 2023 and 20th March 2023. You must be available for all dates of this 7 week course. 

You must be over 21 and have held a full manual car driving license for a year in order to be considered for this position.


Once you have passed our selection and vetting process, you'll begin your Care & Custody career completing a 7-week initial training course (ITC), continuing your development over the next 12 months with on the job mentoring and assessments to gain our accredited Level 3 apprenticeship in Detention and Custody.  

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Escorting Services – Airport, Lima 23, Cayley House, Under Pier 7,323 Interstand Road, Heathrow Airport, Hounslow, Greater London, England, TW6 1ND


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