Salary £40,000-£42,000 depends on experience 

Job Purpose

To support the Workplace Manager in the delivery of a safe, efficient, and high-quality workplace experience across LSBU campuses. The Deputy Workplace Manager ensures that daily operations run smoothly, provides leadership to front-line teams such as Campus Safety Ambassadors, and works collaboratively with other service lines (Facilities, Security, Guest Services, Estates) to deliver a “OneMitie” standard of service excellence.

Key Responsibilities

1. Operational Leadership

• Assist the Workplace Manager in overseeing the day-to-day operations across all sites.
• Act as the primary point of contact in the absence of the Workplace Manager.
• Support and supervise the Campus Safety Ambassador (CSA) team, ensuring shifts are appropriately staffed and duties fulfilled.
• Conduct daily briefings, team huddles, and shift handovers to align operational focus.
• Oversee the delivery of key services: security, guest experience, reception, building checks, and front-of-house operations.
• Monitor assignment instructions (AIs) and ensure compliance across shifts.

2. Team Management & Development

• Provide on-the-ground coaching, feedback, and mentoring to CSAs and front-line staff.
• Support training and onboarding of new team members.
• Identify skills gaps and training needs, liaising with HR or training departments as necessary.
• Conduct performance reviews, spot checks, and ensure team professionalism and grooming standards are upheld.

3. Health, Safety & Compliance

• Ensure compliance with legal, safety, and security requirements, including SIA regulations, fire safety, and safeguarding protocols.
• Participate in and support emergency drills, incident response planning, and risk assessments.
• Monitor systems such as OSHENS, ISARR, and MRI Evolution for accurate logging and issue resolution.
• Escalate and follow up on hazards, faults, and incidents promptly.

4. Customer & Student Experience

• Uphold and promote a culture of exceptional service across all customer touchpoints.
• Respond to and resolve complex service queries, complaints, or escalations.
• Promote initiatives like SafeZone, accessibility services, and inclusion campaigns.
• Support large-scale university events (graduation, welcome week) through planning and onsite leadership.

5. Reporting & Continuous Improvement

• Support the Workplace Manager in compiling service reports, KPI data, and audits.
• Monitor service delivery, gather feedback, and recommend process improvements.
• Identify innovation opportunities in campus operations, technology, or guest services.

6. Cross-functional Collaboration

• Foster strong relationships with LSBU stakeholders, Mitie service lines, Estates, Student Services, and contractors.
• Deputise in meetings, site walks, and inspections as required.
• Champion a “OneMitie” culture, working collaboratively with all site partners.

Person Specification

Essential

• Experience in facilities, security, customer service, or operations leadership role
• Strong people management and team coordination skills
• Ability to lead in high-pressure, fast-paced environments
• Excellent written, verbal, and interpersonal communication skills
• Confident with incident response, safety compliance, and shift-based operations
• Strong attention to detail, initiative, and critical thinking

Desirable

• SIA Door Supervisor Licence
• First Aid or Mental Health First Aid Certification
• Experience working within higher education or campus environments
• Understanding of safeguarding, Prevent Duty, and student wellbeing practices

Training & Development

• Access to Mitie leadership training and development programmes
• Ongoing support for obtaining industry-specific qualifications
• Opportunities for career progression within Mitie or LSBU partnership