Lead Data Analyst – Compliance Services

Location: London

Reports to: Head of Accounts - Compliance Services

Job Purpose:

The Data Analyst will be responsible for collecting, analysing, and interpreting data from multiple systems to drive operational efficiencies, improve service delivery, and support strategic decision-making in the Compliance Business. This role will play a key part in enhancing cleaning performance, resource allocation, compliance, and passenger experience through data-driven insights and to optimize workflows and drive continuous improvement initiatives.

Key Responsibilities:

1. Data Analysis & Reporting

• Extract, clean, and analyse data from Maximo Data Systems.

• Develop interactive dashboards and reports in Power BI, Excel, and other reporting tools.

• Track key performance indicators (KPIs) for cleaning performance, compliance, and passenger satisfaction.

• Provide real-time and historical analysis to identify trends, inefficiencies, and opportunities for improvement.

• Collaborate closely with senior management, terminal managers, and operational teams to deliver data-driven insights.

• Driving Change & Operational Efficiency

• Utilise data to pinpoint inefficiencies in resource allocation, cleaning schedules, and service delivery.

• Recommend process improvements based on data trends, ensuring compliance with Mitie and airport standards.

• Support the implementation of AI-driven and automated solutions to enhance workforce productivity.

• System Optimization & Integration

• Serve as the key point of contact for data systems for Compliance.

• Ensure seamless integration of data across platforms to improve decision-making.

• Collaborate with IT teams to enhance data accuracy, system functionality, and reporting processes.

• Maintain data integrity, ensuring all reports comply with audit and compliance standards.

• Customer Experience & Passenger Satisfaction

• Track Customer satisfaction trends and drive service improvements.

• Use data from Maximo schedules to support efficiencies, ensuring Compliance Operate at 100% as a PPM delivery requirement.

• Compliance & Performance Monitoring

• Track compliance SLAs and service quality benchmarks.

• Support audits by providing accurate data and performance reports.

• Develop reports for senior leadership, Compliance stakeholders, and regulatory bodies.

Qualifications & Certifications Required:

Essential:

• Advanced proficiency in Excel & Power BI (or similar reporting tools).

• Experience working with data from multiple systems (e.g., IoT, feedback platforms, workforce tracking tools).

• Strong analytical skills with experience in data modelling, visualisation, and automation.

• Ability to interpret complex data sets and present insights in a clear, actionable format.

Desirable:

• Experience with Merlin Proof of Presence, FeedbackNow, or Tork Smart Washrooms data system.

• Knowledge of SQL, Python, or other programming languages for data manipulation.

• Experience in facilities management, airport operations, or cleaning industry analytics.

• Understanding of LEAN methodologies and process improvement techniques.

• Familiarity with UK GDPR regulations for handling data securely.

• Degree or equivalent experience in Data Analytics, Business Intelligence, Computer Science, or a related field.

Experience & Skills Required:

• Previous experience in a data analyst role, preferably within facilities management, aviation, or service industries.

• Excellent problem-solving skills, with the ability to translate data into practical business insights.

• Strong presentation and communication skills, with experience delivering reports to senior stakeholders.

• Ability to manage multiple data sources, ensuring accuracy and consistency across reports.

• Experience using predictive analytics to support decision-making and operational planning.

• Proficiency in data visualization tools such as Power BI and Excel.

• Understanding of LEAN methodologies and process improvement techniques.

• Familiarity with UK GDPR regulations for handling data securely.