Job Overview

We are looking for a highly capable and commercially minded Contract Data & Insights Analyst to join our Security Operations team.

This is an opportunity to play a key role in developing the contract's data, reporting and analytical capability. Working across Security Operations and the wider contract, you will transform complex operational data into trusted reporting, meaningful insight and effective decision support.

You will work with a broad range of information covering crime, incidents, fraud, colleague safety, operational performance, resourcing, financial performance and service delivery. A central focus will be ensuring the client and operational teams can have confidence in the accuracy, integrity and consistency of the data and reporting used to make decisions.

The role also offers the opportunity to help shape future capabilities, including greater automation, advanced analytics, forecasting and responsible use of AI-enabled solutions.

Main Duties

• Develop and maintain trusted reporting and management information across the contract.
• Validate, reconcile and quality assure key datasets, KPIs, dashboards and reporting outputs.
• Ensure reporting uses accurate source data, consistent definitions and clearly documented methodologies.
• Identify data-quality issues, investigate root causes and work with stakeholders to improve data capture at source.
• Develop and maintain Power BI dashboards, reports and visualisations using Power Query and DAX.
• Bring together information from multiple systems and data sources to create a consistent view of performance.
• Analyse trends, risks, patterns, anomalies and performance issues to support operational and strategic decisions.
• Support the development of scalable data models, reporting frameworks and automated validation and reporting processes.
• Translate stakeholder requirements into effective analytical solutions and clearly explain the source, definition and limitations of reported information.
• Help drive continuous improvement in data governance, reporting, automation and analytical capability.

What we are looking for

Essential Skills and Experience 

• Experience in a data, business intelligence, performance, management information or analytical role.
• Experience working with complex datasets from multiple sources and developing effective data models.
• Experience of data validation, reconciliation, quality assurance and resolving data discrepancies.
• Excellent attention to detail and a demonstrable commitment to data accuracy.
• Working knowledge of SQL, relational data concepts, data governance and data lineage.
• Strong analytical and problem-solving skills, with the ability to identify meaningful trends and exceptions.
• Ability to translate complex analysis into concise, actionable insight for technical and non-technical audiences.
• Strong communication and stakeholder-management skills, including confidence challenging figures and methodologies where appropriate.

Desirable Skills and Experience

• Strong Power BI capability, including Power Query and DAX.
• Microsoft Fabric or Microsoft Azure data technologies.
• Power Automate, Python, APIs or wider data-integration experience.
• ETL, data transformation or data-warehousing knowledge.
• Predictive analytics, forecasting, anomaly detection or geospatial analysis.
• AI-enabled analytics and automation.
• Experience working with crime, security, risk, incident, workforce or operational-performance data.

Why This Role Matters

Accuracy and trust in reporting are fundamental to this role. You will help ensure that operational teams, contract leadership and the client can rely on the information used to make important decisions. Beyond reporting what has happened, you will help explain why it has happened, what it means, and where action may be required. 

As the contract's analytical capability evolves, you will contribute to more advanced approaches to integration, automation, forecasting, and data-led decision-making.

Success in the Role

• Accurate, consistent and reliable reporting supported by clear validation controls.
• Improved data quality, governance, documentation and traceability.
• Meaningful insight that supports operational and strategic decisions.
• Reduced manual reporting through controlled and sustainable automation.
• Increased client and stakeholder confidence in contract data and reporting.
• Continued development of the contract's analytical capability without compromising accuracy or governance.