Job Title: Customer Liaison Representative (Front Of House Role)

Reports to: Front of House Supervisor

Locations: This role is to cover of our client site:  Central Manchester 

Salary: £13.90ph

Purpose:
This role has been designed to provide a high quality service to our customers by greeting, welcoming and directing them appropriately. You will pride yourself on building and maintaining a welcoming and safe atmosphere. As the customer Liaison representative, you will be the first point of contact for our clients as they arrive to the building. 

40 Hours per week between the following hours:

Manchester
Rolling Shift Patterns
Week 1: Monday – Thursday 07:00 – 16:00, Friday 07:00 – 13:30
Week 2: Monday – Thursday 10:00 – 19:00, Friday 07:30 – 14:00
(Shift patterns are subject to availability and will be decided upon business needs.)

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Benefits:

• Full Front of House Uniform provided,
• SIA License required (Cost to be covered if individual doesn't current hold one)
• Full Training is provided to perform the role,
• First Aid and Fire Marshall Training paid for within the role,
• Cycle to Work Scheme,
• 1000s of discounts to multiple retailers, supermarkets and entertainment providers, shopping discounts, is only a little of what's on offer,
• Continuous Training provided,
• Apprenticeships available,
• Progression within the wider team,
• Mitie reward scheme,
• Our virtual GP service,
• Shares scheme,
• Private Medical care available
• Free onsite parking based at the Preston sites only
• Free Tea and Coffee provided in the workplace

➢Meet and greet customers
➢User registration
➢Manage the Booking System
o Source availability of rooms/desks for customers/groups
o Book desks/rooms for customers/groups
o Respond to the Manchester shared email inbox
o Send out confirmation emails for all bookings
➢ Query Response
➢Monitoring of office Consumables
➢Maintain updated signage around facilities using templates
➢Floor Walk, keeping the facility tidy, including filling/emptying of the dishwashers
➢Daily morning and afternoon check of all printers
➢Daily morning and afternoon checks of rooms
➢Daily morning and afternoon checks of desks
➢Report maintenance issues 
➢Troubleshoot technical problems
➢Report IT issues to DXC
➢Report security issues to Control room
➢Fire Marshall
➢First Aid
➢Support Continuous Improvement activities
➢Daily Handover to Security (end of day process)
➢Book contractors in using the VR Manchester/ check clearance for visitors on the VR Manchester
➢Support site inductions for contractors
➢ Supporting with Admin functions including scanning, uploading and keeping documents updated
➢ Support with keeping the office and kitchen environment clean and tidy
➢ Ensuring the coffee machine has completed the daily cleaning cycle
➢When requested, escort visitors
➢Organise post collection and sign for delivery parcels
➢Support Security department to undertake audits and resolve conflicts
➢Be 1st point of contact for all calls and correspondence relating to desk and room bookings
➢Support hospitality bookings for the building (deliveries and collection)
➢Help / advise redistribution of food across neighbouring outlets dependant on building occupancy levels
➢Top up tea, coffee, provisions and coffee machines and keep the area clean and tidy
➢Wiping down of kitchen, counters & breakout area tables.
➢Support with Catering Venues
➢Escorting contractors when required
➢Issue visitor passes depending on clearance and areas to visit
➢Issue keys
➢Manage visits diary
➢Coordinate guest wifi
➢Manage locker allocation

What we are looking for / Qualifications and Experience:

• Demonstrated ability to contribute as a member of a team to achieve positive outcomes and provide quality service to customers 
• Demonstrated organisational and time management skills, including the ability to manage competing priorities, monitor and co-ordinate a range of prescribed processes, to achieve tight deadlines and desired outcomes with due regard to accuracy 
• Knowledge of Workplace Health and Safety (WH&S) Practises and Policies 
• Proven ability to provide a high level of customer service 
• Acceptable level of Interpersonal and communication skills, with the ability to liaise with customers and staff at all levels in both written and spoken English 
• Previous knowledge of skype is desirable, but not essential 
• Previous knowledge of Microsoft systems (word, excel ect) desired but not essential  
• Computer Proficiency 
• Ability to work independently if needed  
• At least 2 years of a training background or customer service role is desirable  
• Previous knowledge of desk booking systems is also desirable but not essential  

Other factors:

• Smart, presentable and a professional appearance, work uniform always clean and pressed  
• Hygienic to the highest standards  
• Well organised with the ability to prioritise workloads 
• The ability to multitask and work in a fast-paced environment 
• Personable and approachable 
• Must have a flexible approach 
• Good communication skills in both verbal and written formats 
• Must be willing to undertake further training if needed