Duties/Tasks:

The Customer Host will be responsible for the professional welcome factor and be knowledgeable of the building etiquette, sharing principles with a full understanding of the facility on offer to the customers by undertaking a comprehensive range of Front of House duties including but not limited to:

• Provide a welcoming Meet and Greet Service, attending to the needs of the client, customer and the changing needs of the business and environment.
• Educate and enforce the etiquettes of National Grid House.
• One stop shop service for customers in relation to all services: FOH; Reception; Cleaning; Hospitality Support; Conference Suite; Matrix Support; Logging of Jobs 165's.
• Customer interaction – support, feedback gathering, understanding of future requirements.
• Liaise with Mail Services and courier deliveries as appropriate.
• Meeting room management to include; set up and break down, cable management, audio-visual support and light cleaning duties.
• Floor management to include; enforcing the clear desk policy, replenishing stock, report/fix faults when required, wires and cabling, cleanliness, furniture and set up, reporting H&S issues.
• Multifunctional device paper and toner refills and first line fix.
• Event coordination and set up.
• Supporting the client's internal booking system for their portfolio of offices.
• Managing e-mails and phone lines, answering all queries quickly, efficiently, and courteously.
• Providing training for colleagues and customers of the use of the client's internal booking system.
• Troubleshooting and problem solving around the client's internal booking system.
• Supporting implementation of the car parking policy / applications across the client's portfolio of offices, ensuring all respective databases are regularly updated.
• Directing guests to waiting area, contacting host and offering refreshments.
• Provide health and safety and fire alarm messaging to all external visitors.
• Supporting all aspects of visitor management including arranging transportation.
• To maintain a high standard of first-class customer care.
• Operated safely within the parameters of all safe working practices and Service Level Agreements and KPI's.
• To ensure the site is kept to a high level of cleanliness, meeting all contractual KPIs/SLAs reporting deficiencies to Team Leader.
• You will be extremely customer focused and be able to deal with enquiries and queries in a proactive

and efficient manner, ensuring customer satisfaction at all times.

• To be polite, professional and friendly at all times with customers, clients and colleagues.
• Provide a warm and informative welcome to all staff on site.
• You will be extremely customer focused and be able to deal with enquiries and queries in a proactive and efficient manner, ensuring customer satisfaction is met at all times
• You will demonstrate a ‘can-do' attitude towards individual customer requests and strive to exceed customer expectations.
• Works with all on site teams for consistent service, troubleshooting, equipment problems, and solving technical issues including audio-visual queries.
• To assist in all additional support services when and where applicable.

Operational Excellence

Duties/Tasks:

• Demonstrate a continuous effort to improve operations, streamline work processes, and work cooperatively and jointly to provide a positive customer service experience.
• Regular input of innovative ideas to improve the service.
• Support and maintain documentation and statistics for review by the Front of House Manager.
• Support the Front of House Manager to ensure all company and client policies and procedures are adhered to.
• Assist in maintaining a healthy, safe and secure working environment for everyone on site.
• Ability to prioritise own workload and organise own work to meet priorities to reduce risks to quality.
• Ensure all logged jobs (Helpdesk) within your areas of responsibility are monitored, completed and closed down in a timely manner.

We are on the lookout for a professional, welcoming, and experienced Receptionist to join our team. You will perform reception, administration, and secretarial duties efficiently and effectively on behalf of the building in which you are located in.  

You will help facilitate the flow of personnel by managing access points throughout the building and ensuring the maintenance of fob access systems. You will be expected to keep a tidy and efficient reception area, providing a professional and courteous service throughout. You will also be required to handle any phone calls and emails in a prompt, professional manner as well as sorting and distributing incoming mail and packages.  

As a Corporate Receptionist, you will be in charge of managing documentation and ensuring it is stored in the appropriate location or system. Some additional duties will include opening and closing the building, maintaining building security, managing queries and messages from visitors, issuing visitor and staff passes, assisting with emergency evacuations, ordering of consumable goods and more. 

We are looking for someone with a friendly and approachable manner and can always remain professional, displaying sound communication and interpersonal skills. The ideal candidate needs to be IT literate with the ability to prioritise your own workload and work efficiently to agreed deadlines.