Ref:
86788
Posaddress2
Wythenshawe
Location:
Manchester
Employment:
Full time
Role Classification:
1

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Looking to move roles but not leaving the Mitie family?

Why not share your experience with others about life at Mitie?

Better places, thriving communities.

What we are looking for

A dynamic and proactive Customer and Colleague Experience Manager to lead the Customer Experience Centre at TSOC. This role is pivotal in ensuring that every interaction whether with customers or colleagues, reflects excellence, professionalism, and care. You will be responsible for optimising the centre's operations, creating an environment that fosters productivity and positivity, and managing facilities to deliver a world-class experience.

Main Duties

- Manage the Customer Experience Centre, ensuring seamless service delivery and continuous improvement.
- Manage the booking of the Customer Experience Centre, ensuring client specific requirements are achieved and focusing on optimisation.
- Implement strategies to enhance customer and colleague satisfaction and engagement.
- Create and maintain a positive, collaborative, and inspiring workplace for all TSOC colleagues. Ensure the building and facilities meet operational and wellbeing standards.
- Proactively manage the colleague engagement in TSOC facilities, ensuring compliance with health, safety, and environmental requirements. Coordinate and manage subcontractors to maintain a high-quality, efficient, and safe environment.
- Drive initiatives that align with TSOC's vision for exceptional customer and colleague experiences

Person Specification

- Exceptional interpersonal and communication skills, with the ability to build strong relationships across all levels.
- Empathy and a customer-first mindset, ensuring every interaction is positive and professional.
- Strong leadership and team-building capabilities, fostering collaboration and engagement.
- Proven experience in customer experience management and/or facilities management.
- Ability to manage multiple priorities and stakeholders effectively.
- Strong problem-solving skills and a proactive app

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.