Ref:
95411
Location:
Birmingham
Employment:
Full time
Role Classification:
2

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Looking to move roles but not leaving the Mitie family?

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Join Mitie – the future of high performing places.

ROLE: Customer Account Associate

HOURS: Monday to Friday, 9am - 5pm

LOCATION: Mitie - T2 Trinity Park - Solihull - B37 7ES

Mitie have a new opportunity for a proactive, organised and customer centric Account Associate to be a part of a brand new team being created for Marlowe Environmental Services at Mitie T2 in Birmingham!

This is an exciting opportunity for someone who is looking for a fresh start on new accounts, to be involved with a new team structure where you will support and build working relationships, ensure customer satisfaction and provide prompt solutions.

Role Responsibilities:

Prioritise tasks and manage volume of work effectively,
Monitor customer retention, churn, complaints and service queries, driving corrective actions when required,
Review and action pipeline activity, renewals and upsell opportunities,
Monitor data quality and ensure data and records are correct and up to date,
Ensure contract renewals are planned, executed and completed in a timely manner,
Work closely with internal stakeholders to ensure service delivery is aligned to customer requirements,

What we are looking for:

Strong customer relationship management experience / mindset,
Excellent organisational and prioritisation skills,
Able to manage high volumes of work, adapting to new priorities,
Understanding of MS Office packages and CRM systems,
Experience in account management, customer service or sales roles,
A confident communicator,
An understanding of water hygiene, water treatment or environmental services is desirable but not necessary.

What's in it for you?

Upskilling and training provided for your development,
Being part of a brand new team/ brand new role,
Career progression,

There's a place for you at Mitie, join us today!

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.