Ref:
106582
Posaddress2
Wythenshawe
Location:
Manchester
Employment:
Full time

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Costing Administrator

Role Overview

The Costing Administrator plays a key role within the Service team, ensuring completed works are accurately costed, customer records are maintained, and all documentation is processed in line with company and customer requirements. The role requires excellent attention to detail, strong communication skills, and a commitment to delivering outstanding customer service.

Key Responsibilities

Accurately cost completed jobs and review engineer and subcontractor documentation.
Ensure purchase orders are in place and expenditure remains within agreed limits.
Upload certificates, service reports, and job updates to customer portals and internal systems.
Maintain accurate customer, asset, and job records.
Liaise with customers, engineers, subcontractors, suppliers, and internal departments to provide updates and resolve queries.
Ensure all compliance documentation is completed correctly and meets required standards.
Obtain purchase orders and uplifts for remedial works where required.
Support Service Desk, Scheduling, and Small Works teams as needed.
Assist in achieving service KPIs and SLA targets.
Handle customer queries and complaints professionally and escalate where appropriate.

Person Specification

Excellent customer service and communication skills with a professional telephone manner.
Strong organisational skills and attention to detail.
Ability to work independently and as part of a team.
Proficient in Microsoft Office applications, particularly Excel and Outlook.
Experience working in an administrative, service support, or customer-facing role.
Commercially aware, with an understanding of job costing and financial processes.
Comfortable working in a fast-paced environment with KPIs and SLAs.
Enthusiastic, proactive, and committed to delivering exceptional customer service.

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.