Key Responsibilities

• Provide a warm, professional welcome to all visitors, managing sign-in processes, security passes, and transport requirements
• Maintain a tidy, professional reception area at all times
• Handle telephone calls and emails promptly and professionally, ensuring correct etiquette is followed
• Manage the switchboard, directing calls accurately and maintaining associated records
• Act as the central point of contact on site for clients, guests, contractors, and service lines
• Manage shared inboxes, visitor queries, messages, and general enquiries
• Oversee incoming and outgoing mail, courier services, and package distribution
• Issue visitor, contractor, and staff passes, including pit passes where authorised
• Support building security, including opening and closing procedures and emergency evacuations
• Manage desk, room, and collaboration space bookings using the site booking system
• Book taxis and shuttles via approved providers and manage travel ticket stock where applicable
• Order consumable goods and maintain stock levels
• Maintain accurate electronic and physical filing systems, ensuring documentation is correctly stored
• Collate data and produce reports as required, supporting audits when necessary
• Build strong professional relationships with key stakeholders and anticipate client and visitor needs
• Work flexibly as part of the wider on-site team to ensure a seamless service
• Uphold Signature uniform and grooming standards at all times

What We Are Looking For

Experience & Skills

• Proven customer service experience, ideally within a corporate or front-of-house environment
• Strong interpersonal and communication skills, both written and verbal
• Ability to work independently and as part of a team
• Confident computer user, including Microsoft Word and Excel (desirable)
• Experience with desk or room booking systems (desirable)

Personal Attributes

• Professional, smart, and well-presented at all times
• Well organised with the ability to prioritise and multitask in a fast-paced environment
• Approachable, personable, and customer-focused
• Flexible and adaptable approach to work
• Willingness to undertake further training where required