We are delighted to offer an exciting opportunity for an experienced Corporate Receptionist to join our team within a prestigious five‑star corporate environment. This role is ideal for someone with a strong hospitality background, exceptional attention to detail, and a proactive approach to delivering a premium front‑of‑house experience. You will play a key part in ensuring every visitor and colleague receives first‑class service from the moment they arrive.

Hourly Rate: £15.25
Hours: 40 hours per week
Schedule: Monday – Friday between the hours of 07:00 and 19:00 (9 Hour Shift, 1 Hour unpaid Break)

Main Duties & Key Responsibilities

Front of House Excellence

• Act as the first point of contact for all visitors, clients, and colleagues, providing a warm, polished, and professional welcome.
• Manage visitor arrivals, sign‑ins, and site inductions, ensuring a seamless and positive experience; including standing on arrival, drink offerings, luggage storage and security process enforcement.
• Assist visitors and staff using meeting rooms, offering guidance on room use, technology setup, and general support.

Meeting Room & Hospitality Support

• Ensure meeting rooms are prepared to a high standard, coordinating with hospitality teams for resets and refreshments.
• Assist with meeting room bookings and ensure spaces meet the needs of internal stakeholders and guests.
• Provide basic IT and AV support, including Microsoft Teams Room systems and other corporate meeting technology.

Operational Support

• Log and escalate FM‑related issues on behalf of building occupants, directing requests to the correct service lines.
• Facilitate incoming and outgoing courier deliveries, mail distribution, and archiving needs.
• Collaborate with all service partners to provide a seamless workplace experience.

Safety, Protocols & Inductions

• Support fire evacuation procedures as required, following client safety protocols.
• Deliver staff inductions covering agile working practices, health and safety, fire alarms, and wayfinding information.

Administration & Reporting

• Assist with producing management information for the Soft Services Manager, including reporting on service delivery, volumes, and audit results.
• Participate in service reviews to help identify improvements and efficiencies.

Additional Duties

• Support the planning and delivery of internal events, liaising with hosts and service teams.
• Ensure tea points and fridges are kept in perfect condition and crockery is kept pulled to the front and aligned.
• Complete all mandatory training, including e‑learning and toolbox talks.
• Provide cover and flexibility for team members during absence, leave, or peak periods.
• Carry out any reasonable tasks requested by your line manager.

First Aid or Mental Health First Aid qualifications are desirable but can be provided.