Working as part of a 5* Mitie Guest Services team, you will be the face of the workspace by delivering a first-class service throughout the facility. Ensuring all customer requests and site activities are carried out efficiently and effectively whilst providing an exceptional customer experience for everyone.

As Corporate Guest Services Receptionist you will be the first person a visitor meets or speaks to on the telephone, therefore your primary role will be to make an excellent first impression by demonstrating a high level of customer care, professionalism and engagement as well as vetting the guests who enter and managing according to the building procedure.

Summary

Monday to Friday 40 hrs per week -07:00-17:00 flexibility required to meet the needs of the business.

Location: NATS - Sopwith Way, So31 7 Southampton SO31 7AY

Duties and responsibilities

•To create the best ‘first impression' and ensure that the reception desk, and client areas are clean and tidy at all times

•To maintain a positive image of the site by ensuring that the personal presentation and grooming are second-to-none

•To meet, greet and assist visitors and clients in a professional, friendly and courteous manner, while maintaining a 5* level of service

•To instantly recognise and acknowledge the Client and other key senior management team members

•To contact/advise all hosts as soon as visitors, staff or contractors arrive and ensure they are directed to their destination.

•Management of the Multi badge/Hi-Sec System as per site instructions

•Build professional rapport with, staff and visitors by positively engaging with them

•Provide a security presence and ownership of the reception area ensuring unauthorised access is prevented

*•Answer the telephone promptly and politely as per instructions using the correct salutation

•Be fully knowledgeable and aware of all events and meetings taking place so customers can be advised accordingly

•Respond to and deal with all reception desk enquiries while giving a positive outcome

•To adhere to building Health, Safety and Security measures in line with the policies and procedures

•Report any apparent deficiencies in systems of work or equipment provided to FOH Manager, which may present an unnecessary danger or risk to the health and safety of staff, tenants or visitors

•Work safely at all times giving due consideration for the safety of others

•To be flexible to work requirements in order to meet business demands

•Liaise with the client on a daily basis as and when required for any general / facilities issues

•To be flexible in approach to work patterns and systems to maintain the standards required as a Signature employee

•Provide onsite support when necessary and requested by any of the management

•Assisting with training new staff and support team

•Any reasonable management requests from site Client or Signature Operations Management

Person Specification

·Excellent communication skills and exceptional attention to detail

·Proven experience and understanding of an exceptional Customer Service delivery

·Previous experience with visitor management and booking systems preferable

·Excellent time management and organisational skills

·Pro active, flexible and can-do attitude

·The ability to handle complaints and difficult situations in a patient, calm and effective manner and escalate where appropriate

·Ability to deal with multiple requests simultaneously

·Computer literate (Word, Excel, PowerPoint, email) and excellent administration skills

·Team player

·Be innovative, identifying improvements and smarter ways of working