Job Title: Corporate Receptionist
Salary: £27,427
Type of Employment: Full time
Contract Type: Permanent
Hours: 40 hours per week
Shift Pattern: Monday to Friday 8.00am – 17.00pm and 7.00am - 16.00pm
Location: Network Rail, 1 Puddle Dock, Queen Victoria Street, London, Greater London, England, EC4V 3DS

We are on the lookout for a professional, welcoming, and experienced Receptionist to join our team. You will perform reception, administration, and secretarial duties efficiently and effectively on behalf of the building in which you are located in.  

You will help facilitate the flow of personnel by managing access points throughout the building and ensuring the maintenance of fob access systems. You will be expected to keep a tidy and efficient reception area, providing a professional and courteous service throughout. You will also be required to handle any phone calls and emails in a prompt, professional manner as well as sorting and distributing incoming mail and packages.  

As a Corporate Receptionist, you will be in charge of managing documentation and ensuring it is stored in the appropriate location or system. Some additional duties will include opening and closing the building, maintaining building security, managing queries and messages from visitors, issuing visitor and staff passes, assisting with emergency evacuations, ordering of consumable goods and more. 

We are looking for someone with a friendly and approachable manner and can always remain professional, displaying sound communication and interpersonal skills. The ideal candidate needs to be IT literate with the ability to prioritise your own workload and work efficiently to agreed deadlines.  

Company Profile

Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company including Signature Front of House, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices including Network Rail.

Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.

Standards

As a Corporate Receptionist, you will serve as the first point of contact for our organisation, providing exceptional customer service to clients, visitors, and employees. Your role is crucial in creating a positive and professional impression of our company. In addition to delivering outstanding customer service, you will maintain high levels of security awareness and adhere to uniform standards to ensure a safe and consistent environment.

Profile

As a member of the Front of House team, our clients, guests, and team expect an individual whose appearance and demeanour reflect the high standards of Signature. Attitude should be one of confidence and professionalism, whilst recognising that guest satisfaction through team member services and performance is what is required to create an authentic experience.

Reception Desk Management when Supporting both desks (Main Reception & Networx )

• Greet visitors with a warm and friendly demeanour, promptly attending to their needs.
• Answer and direct incoming calls in a courteous and efficient manner.
• Manage the reception area, always ensuring cleanliness and organisation.
• Manage or post into the reception areas and out.

• Provide a site safety brief to everyone signing into the building.
• Proactively assisting with any client events.
• Complete online Fire Warden Training and supporting with site duties during a building evacuation.
• Provide training for new team members and temporary team members.
• Ensuring all Network Rail Signature health and safety posters and leaflets are up to date and relevant.
• Maintain up to date health and safety folders, with direction from the front of house manager.
• To report any faults or health and safety concerns to the relevant person or department.
• Collaborate with other receptionists, WPM team, Security Team, FM Team, and administrative staff to ensure smooth operations across the organization.

Security Awareness:

• Monitor and control access to the premises, following established security protocols.
• Verify visitor credentials and issue visitor badges as necessary.
• Remain vigilant for any suspicious activity and report concerns to appropriate personnel.

Customer Service Excellence:

• Provide personalised assistance to clients, guests, and employees, anticipating and addressing their needs proactively.
• Offer accurate information about the company, its services, and facilities.
• Handle inquiries and resolve issues promptly and effectively, always maintaining a high level of professionalism.

Uniform Standards:

• Adhere to company uniform guidelines, always maintaining a neat and professional appearance.
• Ensure uniform cleanliness and proper grooming standards are upheld to reflect the company's image positively.
• Serve as an ambassador for the organization, embodying its values and standards through your attire and demeanour.

Experience

• 2 years' previous customer service experience within a reception, switchboard or room booking environment, Qualified First aider or willing to undertake a course. This would all be beneficial, but experience is not required as all training will be issued.

Skills and Knowledge

• Strong communication skills (both written and verbal).
• Be experienced with computers and software packages such as MS Outlook, Word, Excel and PowerPoint.
• The ability to interact confidently with all levels of the business and guests.
• Excellent organisational and multitasking abilities, with a keen attention to detail.
• Ability to maintain composure and professionalism in fast-paced or challenging situations.

Education or Certification

• 2 years reception/administration experience (beneficial not required).
• A Level (or equivalent).

Note:

This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.