Location:  Circle Square, Manchester
Reports to: Regional Workplace Supervisor 
Hours: Full Time, 40 hours per week
Salary: Competitive

About the Role

Are you passionate about delivering exceptional customer service and creating outstanding visitor experiences?

Mitie's Signature Guest Services team is looking for a professional and customer-focused Customer Liaison Representative to join our team Circle Square site in Manchester.

As the face of the business, you will be ensuring visitors, guests, and colleagues receive a warm welcome and exceptional support. This is an exciting opportunity for someone who thrives in a fast-paced corporate environment and takes pride in delivering a seamless customer experience.

Working Pattern

Two-Week Rolling Shift Pattern

Week 1

• Monday to Thursday: 07:00 - 16:00
• Friday: 07:00 - 13:30

Week 2

• Monday to Thursday: 10:00 - 19:00
• Friday: 07:30 - 14:00

Benefits

• 25 days annual leave plus bank holidays
• Competitive salary
• Full training and development opportunities
• Employee benefits package

Please note: Successful candidates must be able to obtain and maintain SC Clearance prior to commencing employment.

Key Responsibilities

• Deliver a professional and welcoming reception service to all visitors and colleagues
• Manage visitor registration, access control, passes, and guest Wi-Fi
• Coordinate desk, meeting room, and workspace bookings
• Respond to enquiries via telephone, email, and face-to-face interactions
• Maintain meeting rooms, workspaces, and communal areas to a high standard
• Support facilities management activities, including reporting maintenance, security, and IT issues
• Conduct routine building, workspace, and equipment checks
• Light cleaning office duties expected. 
• Assist with contractor management, inductions, and visitor escorts where required
• Manage incoming deliveries, post, and courier services
• Support hospitality and catering requirements across the site
• Maintain office supplies, kitchen areas, and workplace consumables
• Assist with administrative tasks, document management, and record keeping
• Act as a Fire Marshal and First Aider following appropriate training
• Contribute to continuous improvement initiatives and operational excellence

About You

We're looking for a confident and proactive individual who is committed to delivering exceptional customer service.

Essential Skills & Experience

• Previous experience within a customer service, reception, hospitality, or corporate front-of-house environment
• Excellent communication and interpersonal skills
• Strong organisational and time management abilities
• Ability to prioritise tasks and manage multiple responsibilities effectively
• Good IT skills, including Microsoft Office applications
• Professional, approachable, and customer-focused manner
• Ability to work independently and as part of a team
• High attention to detail and commitment to service excellence

Desirable

• Experience using desk or meeting room booking systems
• Knowledge of workplace facilities or corporate reception operations
• Fire Marshal and/or First Aid certification
• SIA Badge