Corporate Front of House Area Manager

• Central London (multi site)
• Competitive salary up to £45,000 per year
• Monday to Friday 40 hours (office-based role)

This isn't management. This is leadership in the moment.

We're looking for an experienced corporate Front of House Area Manager who leads from the front - bringing the energy, presence and polish of five-star hospitality into a modern workplace.

You'll own the day-to-day Front of House operation across your area (3 offices, c 20-25 team members), ensuring every site delivers a consistent, high-quality experience. Highly visible and hands-on, you'll be just as willing to step onto the reception desk, support with AV queries, or deliver impactful team meetings, all whilst setting the tone for service excellence.

This role sits on our flagship corporate integrated facilities management account, for one of the UK's leading high street banks.  You will work alongside some of the best in guest services and FM - helping shape workplaces people genuinely want to be in.

What you'll be doing

• Owning the day-to-day Front of House (Guest Services) operation across multiple sites
• Leading from the front - visible, hands-on and hosting in the moment
• Setting and maintaining consistent, premium service standards across all locations
• Building strong, trusted relationships with clients and internal stakeholders
• Recruiting, developing and inspiring a high-performing team
• Managing day-to-day people processes (scheduling, absence, payroll)
• Driving service improvements and implementing change
• Partnering with FM and service lines to deliver a seamless One Team experience

What we're looking for

• Proven experience in multi-site premium workplace environments
• A confident, polished and host-led leadership style
• Experience taking something good, and making it great
• Someone who is highly visible, hands-on and leads by example
• Passion for guest experience, people and high standards
• Strong stakeholder management and relationship-building skills
• Organised, adaptable and comfortable in a fast-paced environment
• Someone with strong reporting, administrative, HR and Payroll experience
  
  

Essentials

• Office-based, Monday to Friday role (Shifts are between 630am and 7pm + ad hoc events)
• Based in London
• Comfortable travelling across sites as required
• Confident using workplace systems (Outlook, Teams etc.)

Why join us?

This is a brilliant opportunity to step into a high-impact, hands-on leadership role on a flagship account.

At Signature Guest Services, our ambition is clear - to be the only guest services partner that blends emotional intelligence with data-driven delivery, creating experiences that help people thrive and prove it.

Come and be part of that delivery.

We're passionate about developing our people and building future leaders. You'll benefit from:

• UK-wide networking away days with peers across our business
• Opportunities to attend industry events and forums
• Genuine, structured talent development at every level
• Bespoke customer experience training and on-site coaching
• Clear pathways into senior leadership roles
• We don't just talk about development - we invest in it.

If you thrive on being on the floor, leading from the front, and creating standout experiences through people and presence - we'd love to hear from you.