Control Room Operator

  • Ref:
    94485
  • Posaddress2
    Westminster
  • Location:
    London
  • Employment:
    Full time
  • Closing Date:
    20 May 2026

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  • Location: Westminster, London
  • Employment: Full time
  • Pay rate:£15.72 per hour, plus CIM shift allowance of £11.08 per complete shift once training has been completed and passed successfully.
  • Shift Pattern:7/3/7/4 (3 days, 4 nights, 3 days off, 4 days, 3 nights, 4 days off). Shifts are 07.00 - 19.00 or 19.00 - 07.00 over days/nights/weekends. 

We are currently recruiting for a Control Room Operator. The Operator will conduct regular camera patrols, respond to Help Desk jobs (unlocks, emptying confidential bins etc.), cover positions on the floor when required, conduct external patrols if required, check passes, have knowledge of the building and its occupants, have a good knowledge of the Assignment Instructions, monitor alarms in the Control Room and know how to respond to them and assist the Control Room Deputy Operations Manager/Operations Manager with any other Control Room duties. General duties such as signing keys in/out, answering the telephone and dealing with queries and issuing radios will also form part of the role.

The above description of the role is not exhaustive, and other duties may be required as deemed necessary.

Please note, you will need to have passed a communication assessment prior to commencing work in the Control Room along with Critical Incident Management training. 

Essential:

  • SIA guarding/DS/CP + CCTV licence required
  • IT literate – ability to use computer systems
  • Excellent communication skills, both written and verbal.
  • CTC cleared or meet the requirements to apply (minimum 3 years resident in the UK)
  • Flexible attitude to work
  • Excellent ‘Customer Service' skills
  • Previous experience of working in a security Control Room
  • Attention to detail
  • Ability to contribute to the team.

Please do not apply if you do not hold a CCTV licence or have not lived in the UK for the past 3 years.

 

 

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

 

Looking to move roles but not leaving the Mitie family?

Why not share your experience with others about life at Mitie?

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Location
HM Treasury - London - Westminster
HM Treasury, 1 Horse Guards Road, Westminster, London, Greater London, England, SW18 2HQ
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